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NHS England and NHS Im
Victoria House - Fulbourn, CAMBRIDGE
Competitive salary
Closing date
26 Nov 2021

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Our Organisation

NHS England and NHS Improvement came together on 1 April 2019 as a new single organisation. The NHS Long Term Plan focuses on delivering integrated care to patients at the local level and we can best support the NHS to deliver this as a single integrated organisation.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have an 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Our new operating model represents a strong shift to regional delivery supported by expert corporate teams. Local health systems are supported by our integrated regional teams who play a major leadership role in the geographies they manage.

We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

The post holder will work as part of a dynamic team in delivering an effective UEC operational function, Supporting the NHS through local systems and within the regional operational footprint. The post holder will support the Senior UEC Operations Manager in delivering the day-to-day operation. The role will work closely with colleagues within the ROC, wider operations team including EPRR. Externally the role with involve working closely with the local ICS's and individual organisations to ensure safe and effective delivery of NHS UEC services.

The post holder will have responsibility for supporting operational delivery of the UEC operations function. Plans to achieve the strategy will be underpinned by the delivery of short to medium term objectives.

Key aspects of this role will be to:
  • Collect, collate, and analyse data to understand regional operational position
  • Respond to tasks and issues to help resolve immediate or potential patient safety issues
  • Work as a team to follow-up action to mitigate and recover performance.
  • Produce and maintain single regional common operating picture
  • Produce briefing for the senior operation lead as required
  • Follow up on key lines of enquiry with local UEC systems leaders
  • Work with the UEC team and ROC to help build local, regional and national confidence in supporting resolution of operational issues
  • Build on lessons learnt from previous experience and years
  • Work as part of the UEC operations team to respond to surge and escalation e.g. Winter management period

The role supports the business in driving transformation as well as value for money in planning, commissioning, and service.

The reason for the short-term vacancy: This is a fixed term contract/secondment, until 31/03/2022 to help with the Covid-19 pandemic.

The post holder will be working from the Regional Operations Centre, Victoria House, Fulbourn, Cambridge and may be required to travel to other UEC locations throughout East region.

The role requires the individual to participate in 7 day working as required. May be required to cover Senior UEC on-call on an ad-hoc basis.

For further details contact:


Job title: HEAD OF UEC

Email address:

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Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

Please note that we currently do not accept applications via CV or recruitment agencies.

The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on or 0300 330 1369.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website .

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas .

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