Business Administration Apprenticeship

Employer
Mountbatten Hampshire
Location
Southampton
Salary
Competitive salary
Closing date
5 Dec 2021

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Job Details

MOUNTBATTEN HAMPSHIRE

At Mountbatten making our employees feel valued is as important to us as making sure that our patients are safe. We are looking for people that live our values to help us make a difference to the thousands of patients who come to us for help and support each year.

We believe that every employee plays a vital part in helping us achieve our mission to provide and promote good care an support for those people living with, affected by or curious about death, dying and bereavement across the communities we serve.

Our vision at Mountbatten is of a world where all dying people and those close to them, have access to expert care of the highest quality, provided by compassionate and professional teams.

Our Values

We care about what we do. We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other

We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do

We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources

We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others

Here at Mountbatten our patients are at the heart of everything we do, and we need talented and committed people like you to join our team to help us grow and develop our services . If you wish to take the next step in your career, this may be the ideal opportunity for you.

Mountbatten is seeking a Business Administration Apprentice to join and provide daily efficient comprehensive administrative support to its Care Co-Ordination Centre/Inpatient Unit. Undertaking the level 3 - Business Administration Apprenticeship Standard.

Training to be provided

The successful candidate will be working towards the Level 3Business AdministratorApprenticeship.

Candidates will need to have achieved maths and English at GCSE or equivalent Grades A-C (9-4) or Level 2 Functional Skills in maths and English before completing the Apprenticeship standard.

Whilst undertaking theApprenticeship Standard you will be learning to be proficient in the Knowledge, Skills and Behaviours of a Business Administratorwhich will consist of the following components:
  • Decision Making, Quality, the Organisation and Value of Skills
  • Interpersonal Skills, Communication, Stakeholders andRegulations
  • Planning and Organisation, Projects, Policies and Business Fundamentals
  • IT, Record and Document Production, Processes and External Environment

Off the job training will be provided, where you will have the time to complete your portfolio work, attend off job training seminars and have allocated time for mentoring and being shadowed.

Vacancy description

The following are the core responsibilities of this job role arewhat you will be working towards. You willbe learning these via,coaching and trainingfrom your in-house mentor. This willdevelopyour skills, knowledge and behaviours within the apprenticeship with the aim to competently and confidently carry out the tasks assigned to you.Occasionally you may be required to carry out other tasks dependant on factors such as workload and staffing levels to support the team as a whole:
  • To learn to support the Inpatient Unit by undertaking clerking duties such as recording admissions and discharges.
  • To answer the switchboard in a professional manner.
  • To assist in the process of developing specific administrative processes/protocols as directed.
  • To support the preparation, development and production to a high standard of correspondence, develop agendas, to take notes/minutes of meetings reports and presentational material and follow up any ad-hoc action from meetings as required.
  • To learn to organise coordinate and manage specific administrative tasks such as meeting arrangements.
  • To take appropriate action in managing emails and calls when Team members are un-available i.e. at meetings, on annual leave or sick leave.
  • To support the coordination of travel arrangements when necessary
  • Communicate effectively with all disciplines by giving and receiving accurate information to ensure the team are kept fully informed.
  • To assist other administrative staff members to provide a team based service to all staff within the team.
  • To undertake project work when required, assisting Mountbatten Hampshire Director of Operations to meet tight deadlines
  • To learn to manage telephone communication - dealing with initial enquiries, exercising judgement as to the appropriate response, taking immediate action if necessary and promoting a positive service image.
  • To communicate effectively with a range of people from a variety of backgrounds in a sensitive and positive manner.
  • To learn to receive, exchange and manage securely a range of complex and sensitive information e.g financial information, performance data, patient records and confidential reports.
  • Assist clinical and other staff in all aspects of word processing and systems compiling new forms/charts, tables using IT applications.
  • To maintain paper and software-based information, electronic patient records, administrative systems and office procedures that support the efficient discharge of the patients.

Education and Training Responsibilities
  • Ensure you are compliant with all mandatory training requirement

Other Responsibilities
  • Offer cover to the administration team when this is required, supporting with cross cover of tasks when this is possible.
  • To be able to use relevant project management principles and tools in order to be able to scope, plan, monitor and report on a business project

Desired Skills
  • Good communication skills, written and oral
  • Excellent Interpersonal skills and the ability to work with a wide range of people
  • Ability to think logically to resolve problems
  • Ability to be professional and take a consistent approach when dealing with service users and colleagues
  • Ability to work effectively within a team
  • Ability to work under pressure
  • Ability to work to a deadline
  • Ability to work and think independently
  • Ability to prioritise and organise workload
  • Have empathy, compassion and patience
  • Able to act calmly in emergencies and respond in a professional manner to stressful and challenging situations
  • Able to work evenings and weekends as necessary
  • Commitment and dedication

Desired Personal qualities
  • A keen desire to begin a career in Administration
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Ability to work under pressure

Desired Qualifications

GCSE or equivalent level maths and English Level 4/C or above

Future Prospects

Progression ontoFull Time Employment

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Mountbatten Hampshire offers a generous benefits package to include:

Pension Scheme (including existing members continuation of NHS Pension Scheme)

Generous Holiday and Occupational Sickness Benefits

Off Site Free Parking

Training and Development Package

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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Company

Working for us We are 1.3 million strong We are from all walks of life We Are the NHS

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