ICT Customer Liaison Apprentice

North of England Commi
Competitive salary
Closing date
5 Dec 2021

Job Details

NHS North of England Commissioning Support (NECS) works across the UK to support health and social care customers in meeting their strategic and operational challenges, to improve outcomes and increase efficiency.

Current customers include local authorities, a range of healthcare providers in the NHS that make up STPs including emerging Integrated Care Systems (ICS), third and private sector organisations.

NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.

NECS is committed to promoting an equal and inclusive workplace that celebrates diversity- a place where we can be ourselves, feel empowered and succeed on merit.

NECS has an ambition to ensure it is made up of people who reflect the diversity in our community. Together, we aim to provide an inclusive culture that encourages, supports, and celebrates the unique contributions our employees can bring. We encourage applicants from a range of backgrounds to apply.

The Role

An exciting opportunity is now available to join the ICT Services team in the role of Apprentice ICT Services Support Assistant . The ICT Services team primary responsibility is to support customers with their IT issues and ensure they are resolved as quickly as possible. As well as this the team ensure the estate has up to date hardware and software to ensure the smooth operation of the IT estate

This role will be responsible for:

  • Communicating with internal and external customers in relation to IT Service Support
  • Using multiple services (telephone, email or self-service) to resolve customer issues
  • Escalating diagnostic information to second line support if required
  • Providing a comprehensive, efficient service to NECS as part of the team
  • Contributing regularly to ensuring the service is delivered within the service level agreement adhering to the standard operating procedures (SOPs) to deliver in line with customer expectations
  • Undertaking an Apprenticeship in the relevant field during their employment

In order to be successful in this role you will need:

  • Good standard of general education - Higher National Certificate or equivalent level of knowledge
  • An interest in the IT field
  • To demonstrate NHS and NECS values in day-to-day behaviours and communications with customers, stakeholders and colleagues

We are looking for candidates from a diverse range of backgrounds that can evidence how their qualifications, skills and experience will contribute to NECS' values and strategic goals. Candidates are advised to use the supporting statement section of the application form to clearly outline how they meet the role requirements set out in the attached person specification.

What we offer

  • Annual leave of 27 days plus Bank Holidays
  • Access to NHS pension scheme, with employer contributions of 20.6%
  • Employee Assistance Programme (EAP),access to NHS discounts, personal development opportunities

Have we attracted your interest?

We advise any interested candidates apply as soon as possible, as this advert may close early due to high applicant levels.

Interviews to take place via Teams on Wednesday 15 th December 2021

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