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Product & Business Analyst

QA Ltd
NE8 3DF, Gateshead
£18,000 - £22,000 per annum (dependent on level/experience)
Closing date
26 Dec 2021

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Role Type
Apprenticeship, Higher
Start Date
18-24 months
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Employer description:

At Recite Me we’re working on the future of accessibility - come and join our mission of accessibility for all.

As part of our journey to being a data-driven organisation, we’re looking for an ambitious junior product analyst to help us quantify the value we’re adding to our users and use data to help guide our decision-making.

This is one of the most exciting roles at Recite Me. Embedded right at the heart of the business, the product team is the intersection of user needs and business brains, where we solve real-life user pain points and roll them out to a worldwide audience. We’re scaling quickly and we’re looking for a world-beating graduate product executive to help be the bridge between the needs of our users and the next great feature we roll out.

Vacancy Description:

We’re looking for a junior product and business analyst to join our growing product team. Working alongside the Head of Product, you’ll be a proactive self-starter with a clear sense of mission to make sure we’re always adding value, and tracking our progress through measurable metrics and data points.

You’ll bring a mix of genuine interest, superb organisational skills, and a willingness to become a leading product professional as part of an ambitious product team.


  • Writing user stories and user acceptance criteria (UAC) for new product features
  • Gathering user requirements and documenting scopes
  • Moving tickets between stages of quality assurance in the development pipeline
  • Conducting user testing to uncover actionable insights
  • Helping to score & prioritise new features ideas against a value matrix
  • Handling/categorising feedback from multiple sources and identifying high-value areas to potentially invest effort
  • Brainstorming solutions to user pain points and identifying routes to accelerate user adoption and scale-up product usage

We’re looking for a future product superstar to join our team and realise their full potential in a real-world setting, surrounded by a supportive team of colleagues.

 Desirable Skills: 

  • Organised: you’ll be keeping track of multiple Recite Me products (existing and new products), coordinating meetings between stakeholders, and getting the right information to the right place in order for our design and development teams to keep delivering user value regularly and often.
  • Detailed: you’ll be helping to write our user stories and feature acceptance criteria so you’ll need to have a keen eye for things that could go wrong for a user if we rolled out a new user journey or feature.
  • An excellent communicator: You’ll be able to help us explain technical solutions to non-technical stakeholders, and try to simplify the complicated into easy-to-understand, using graphs and reports to find the stories in our data
  • A good problem solver
  • A calm negotiator, able to work with lots of different stakeholders and help gets results that aligns the needs of the user and the needs of the business.
  • A confident speaker: you’ll be comfortable taking the lead in meetings and explaining your ideas to colleagues through presentations and reporting
  • Analytical and comfortable with numbers; compiling performance charts using data to help inform our decisions

We’re looking for someone motivated and organised; someone who wants to deep-dive into user issues and help us roll out the best solutions, amid a series of fast-moving priorities and evolving business needs.

You don’t have to be a coding expert, but you should have up-to-date knowledge of software trends and a keen eye for modern UX/UI to help identify better ways of doing things and communicating things between teams. You’ll be able to tell us about what makes a great software product from a user’s perspective, and how we can achieve our mission of accessibility for all through great technology products. Previous accessibility experience is not required, though you should expect to become an accessibility expert as part of your role.

Previous experience with a technology product is helpful – or a demonstrable understanding of the key factors of getting new technology products to market. The following experience is also desirable but not essential;

  • Experience with project tools like Jira or Trello
  • Wireframing/prototyping skills
  • Any coding skills
  • Agile qualifications (CSM, CSPO etc)
  • Experience of working with agile software practices

Personal Qualities

  • Empathetic: Internally you’ll be the voice of our users and you’ll get to know their situations backwards. Our products crossover both B2B and B2C so you’ll need to have a good appreciation for the pains of both customer types.
  • Have high standards: our users deserve the very best – you’ll need to help us to make sure how we deliver that for them.
  • Inquisitive – Could we achieve something a better way for our users? Could we prove our ideas using real data?
  • Responsible – You naturally feel responsibility for the success of your products and take ownership of making them the very best they can be.
  • Ambitious – We have a license to shoot for the moon. You’ll help us to answer the question - what is the next best thing to work on?
  • Team-player - can you work with others to get amazing results for our users and our colleagues around the world?

Entry requirements:

  • A degree in Business or in a Business related programme e.g. Finance, Economics, Maths etc., or
  • Non Business related Degree + at least 6 months of work experience*, or
  • Existing Staff member with 2+ years of work experience*, or
  • Level 3 Qualification + at least 12 months of work experience* & Robust Onboarding plan (learner must work in the organisation for 3 months before sign up)*

Work experience

  • Retail jobs - Sales Advisors, Team leaders, Customer Service
  • Customer Service across any sector – large or small organisations.
  • HR function jobs
  • Office Administration/Assistant/Trainee
  • Any role that involves working in a team, processing data, face to face and email communications

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

Working week:

5 days per week
Monday - Friday with flexible working (8.00-4.30 OR 9.00 - 5.30 OR 10-6.30) [all details will be confirmed with the employer]


You will be paid £346.15 - £423.08 per week whilst in your apprenticeship.


  • Flexible working
  • 2 days working at home
  • 22 days holiday + bank holidays
  • 10 days workcation
  • Socials and staff events

Future prospects:

A full-time permanent opportunity is available to those who complete the Business Analyst Level 4 qualification. This role is right for an ambitious self-starter looking to make their mark in a scaling technology company, with a path for career growth and development in a world-class team.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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