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Network Engineer Level 4 Apprenticeship

Employer
Vibrant Networks
Location
Grove House, Grove Terrace, Walsall, WS1 2NE
Salary
£15,000.00 - £18,000.00 annually
Closing date
5 Dec 2021

View more

Specialism
Engineering
Sector
Telecommunications
Role Type
Apprenticeship, Higher
Start Date
December
Duration
Permanent
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Skills will be enhanced via workshop and labs where you will be trained in repairing, troubleshooting and installing hardware and software.

You will be providing clients with technical assistance via help desk and may be required to travel to client's sites, both on a day-to-day basis and on project work.

You will be involved with the design and implementation of future IT projects with senior technicians too.

Main responsibilities:
  • Logging of Help-Desk calls
  • Escalating issues to 2nd and 3rd line technicians
  • Speaking to 3rd party vendors
  • Password resets, add removing devices to the network such as printers, phones, pc and other networking equipment
  • Deploying Office 365
  • Ensure timely internal and external communications per SLA
  • Handle Customer calls into Network Operations whilst on shift
  • Ensure detailed handover to next shift of all open issues and planned maintenance
  • Add, remove, configure network devices, updating the monitoring system and documentation


Requirements and prospects

Desired skills

  • Basic network/server administration
  • Networking knowledge
  • Knowledge of Windows 10 operating Systems
  • Understanding of VPNN and Security protocols
  • Driving Licence desirable, or willing to learn to drive advantageous
  • Flexibility to occasionally work outside of working hours if required.
  • Ability to use own initiative and be able to work in a fast paced and sometimes demanding environment.
  • Hardware and software installation, configuration and maintenance


Personal qualities

  • Ability to work on your own and part of a team
  • Organisational skills
  • Good verbal and communications skills
  • Fast Learner and a desire to learn.
  • Motivated to work & learn, positive attitude
  • Enthusiastic about our business & client businesses
  • Good reading and writing skills
  • Installation and configuration of hardware and software
  • Excellent communication skills as this role is very customer facing


Desired qualifications

Entry requirements:
  • An A Level in ICT, or
  • An International Baccalaureate at Level 3 in ICT, or
  • A Level 3 apprenticeship in a similar subject, or
  • A BTEC Extended Diploma in IT (180 credits), or
  • A minimum of 12 months of experience within the last 24 months or 18 months in the last 36 months in an IT role. Specific roles that are acceptable are:
  • IT Support roles e.g. Help Desk, First line
  • Software Development Role

  • You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

    If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

    Find out more here:

    https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

    Future prospects

    Opportunity to gain a full-time employment.

    Things to consider

    Benefits:
    • Flexi working
    • 20 Days holiday plus Bank Holiday
    • Continuous training

    Salary:

    £15,000 - £18,000 per annum --- (Dependant on experience)

    Important Information:

    QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

    To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
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