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Apprentice Administrator

Southern Health NHS Fo
Competitive salary
Closing date
6 Dec 2021

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Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities

An opportunity has arisen for an Administration Clerk to work alongside the West Community Mental Health Team. The post holder will work towards an Apprenticeship in Business & Administration (where applicable) with an expectation to learn the skills required within the Team. You would be joining a lively, supportive team who want to provide the best possible care for their patient group.

As an administration clerk your duties will include dealing with the day to day running of a busy office, greeting patients on reception. Prepare paperwork, maintain electronic and hardcopy filing, support the Subject Access requests procedure.

Your responsibilities will include answering the phones as you will be the first point of contact for patients, carers and other professionals and as such will need to have excellent communication skills, filtering and directiing calls as appropriate, taking messages and ensuring they are deliverd accurately and in a timely manner

As the Administration Clerk you will be supporting the Team to ensure efficient streamlined processes are developed and put in place to maximise resource, ensuring deadlines are met.

You must have excellent organisational and communication skills. A good working knowledge of Word and Excel is essential. ERS/RIO is desirable but not essential as training can be provided.

You will need to use your initiative to support and overcome challenges.

If you are interested in becoming part of a friendly team, committed to providing high quality patient care, and enjoy working in a fast-paced, ever-changing environment within Southern Health NHS Foundation Trust then please contact Colleen Boggins (Admin Manager) for an informal discussion on 023 8087 8040 or email

Happy to talk flexible working - all requests for flexible and part time working will be considered.

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A DBS check is required by the Employer for this post. The Employer will undertake an initial check at the appropriate level on appointment. As a condition of employment you are required to register with the online DBS update service and maintain this registration throughout employment; costs associated with this will be reimbursed, subject to taxation in line with guidance from HMRC.

Any personal information you provide will be treated in the strictest confidence and in accordance with the Data Protection Act 1998.


Southern Health Foundation Trust (SHFT) is committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect. As an employee, you are accountable to ensure that you know to how to respond when you are concerned for the safety of a child, young person or adult at risk, applying the principles of the Family Approach to ensure evidence based analysis, risk management and appropriate action and escalation. SHFT require staff to work effectively together using the Family Approach to achieve better outcomes for adults, children and families. The Trust will support you in this duty by providing ongoing training, support and advice and have a Corporate Safeguarding Team who can be contacted for guidance and the provision of safeguarding supervision.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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