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IT Support Apprentice

Welsh Government
B2B IT Services s4c Media Centre Parc Ty Glas, Llanishen Cardiff CF14 5DU
£5.20 per hour (37.5 hour working week)
Closing date
7 Dec 2021

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Role Type
Apprenticeship, Advanced
Start Date
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Job Details

About the apprenticeship


Located in our Cardiff office, you will be required to work with clients to resolve their IT related issues in an efficient and customer service focused manner.

Providing reactive support as part of a team meeting the following objectives:

• Supporting customers via telephone, email, remote control and site visits
• Ensuring tickets are resolved within the required timescales
• Ensure tickets are dealt with in line with agreed KPIs
• Implement and monitor a continuous improvement plan within your job role
• Applying best practice fixes and solutions
• Working with senior staff to report and escalate issues as required
• Management of issues passed to Proactive team

Additional information

This is a fantastic opportunity for the right candidate to start their IT career. We are a small and tight team, deal with fantastic customers, and get to enjoy doing what we love. You will receive lots of in-house training. In the role, you will be making sure that customers love working with us. Operating within the Reactive IT Support Team the job holder will be responsible for reactively working on resolving issues quickly and efficiently on customer's IT systems.



Good attention to detail.
A flexible and adaptable approach.
Reliable and punctual.
Good communication skills.


5 GCSE's grade A* - C including Maths and English.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

L3 IT, Software, Web and Telecoms Professionals Framework

About the employer

B2B IT Services s4c Media Centre
Parc Ty Glas, Llanishen
CF14 5DU

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interview date to be arranged


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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