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Apprenticeship - Customer Success Consultant, Clinical Assessment

Employer
PEARSON PLC
Location
Thames Valley House, John Smith Drive, Oxford Business Park South, Oxford, OX4 2JY
Salary
Competitive salary
Closing date
7 Dec 2021

View more

Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
January
Duration
Permanent
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As the Customer Success Consultant Apprentice you will deliver to our school and professional customers a first class customer journey through our digital assessment solutions such as Q-interactive and Q-global.

Supporting and guiding them from purchase, through initial set up, encouraging engagement and usage and onto successful retention.

Your role is to ensure customer satisfaction, the impactful implementation of our assessment solutions (Q-interactive, Q-global), the identification of cross and up-sell opportunities and ongoing revenue streams through maximised retention rates.

Key Accountabilities:
  • Develop a trusted advisor relationship with customers such that all activities are closely aligned with the customer's needs, allowing the full potential of their Pearson products and services to be realised. This includes supporting our Training Partnership Program institutions
  • Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
  • Identify and grow opportunities and collaborate with sales teams to ensure growth attainment. This will occasionally include the opportunity to accompany Customer Success and Field Sales colleagues from both within the Clinical and UK Schools teams on customer visits to get close to the customer, support training activity, enhance your development and understanding of the customer groups that we serve
  • Disseminate Pearson best practices
  • Serve as a coach and trusted advisor to Pearson customers
  • Co-ordinate and liaise with technical and operational teams to ensure that best in class service is delivered
  • Effectively build, develop, and manage relationships with internal stakeholders and customers, setting expectations on their role as stakeholders vested in delivering learner progression and getting clients get from where they are to where they want to be

Qualifications - External:

What we are looking for in you:
  • Genuine interest and passion for learning and educating
  • Willingness to acquire Inside Sales experience
  • Collaborative, team player, customer and outcome focused
  • Good working knowledge of Microsoft Office & Excel
  • Interest in digital technology and/or psychology
  • Educated to level 2 including GCSE maths and English or equivalents
  • Strong self-starter with the ability to build strong relationships within your assigned customer base
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a customer's organisation: Clinical Psychologist to procurement administrator
  • Excellent situational awareness - must be comfortable in dynamic customer environments and enthusiastically present Pearson
  • Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience
  • Target oriented: tenacious ability to meet sales, retention and renewal targets


Requirements and prospects

Desired skills

  • Good working knowledge of Microsoft Office & Excel
  • Interest in digital technology and/or psychology
  • Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience


Personal qualities

What we are looking for in you:
  • Genuine interest and passion for learning and educating
  • Willingness to acquire Inside Sales experience
  • Collaborative, team player, customer and outcome focused
  • Strong self-starter with the ability to build strong relationships within your assigned customer base
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a customer's organisation: Clinical Psychologist to procurement administrator
  • Excellent situational awareness - must be comfortable in dynamic customer environments and enthusiastically present Pearson
  • Target oriented: tenacious ability to meet sales, retention and renewal targets


Desired qualifications

Educated to level 2 including GCSE maths and English or equivalent. Level 2 Functional skills will be available if needed.

Future prospects

  • Brilliant future career opportunities
  • Great salary and package including bonuses, fantastic health care, pension and discounts!


Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week), For more information please visit: https://www.gov.uk/national-minimum-wage-rates
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