Sales Executive Level 4 Apprenticeship

Responsibilities:

• Deliver a first-class service to customers
• Deal promptly and efficiently with customer enquiries on the telephone and via email
• Sales order processing
• Gain a clear understanding of customers' requirements
• Accurately input orders including site contact details and addresses for deliveries
• Effectively communicate with customers, managers and colleagues
• Accurately collect and record customer information including customer interactions onto the CRM system
• Quote for new business
• Chase outstanding quotations and enquiries
• Accept and confirm new orders (Check prices and delivery details)
• Liaise with transport and production to confirm delivery/collection lead time for orders
• Ensure all work is in line with company policies and objectives

Requirements and prospects

Desired skills

• Previous sales / customer service experience recommended
• Strong IT
• Telephony ability
• Confidant
• Resilient to chase leads up
• You will have good verbal communication skills
• You will have good general IT skills and a basic understanding of spreadsheets
• You will be reliable and disciplined
• You will be keen to learn and self-motivated
• You will be flexible, prepared to work hard and commit to learning goals, demonstrating both resilience and perseverance
• You must be confident and feel comfortable conversing with customers and potential customers on the telephone, via email and face-to-face
• You will be team spirited but also be able to work on your own
• You will be ambitious and results focused

Personal qualities

• Reliable and punctual
• Flexible
• Desire to develop
• Honest and trustworthy

Desired qualifications

Maths and English, GCSE Grade 4-9 or equivalent.

Future prospects

Strong progression.