Apprentice Receptionist
- Employer
- Lifetime Training
- Location
- Erith
- Salary
- £160 per week
- Closing date
- 29 Dec 2021
View more
- Specialism
- Other
- Sector
- Unspecified
- Role Type
- Apprenticeship, Intermediate
- Start Date
- Immediate
- Duration
- 12-18 months
Job Details
As an apprentice Receptionist at Erith Leisure Centre, you will be responsible:
● To work individually or as part of a team to
ensure that customers needs are understood
and met.
● To ensure a warm friendly and professional
service with high standard of customer care
at all times in order to generate customer
loyalty.
● To assist the customers with their booking
requirements and receive payments for use
of the centre's facilities.
● To answer telephone calls efficiently and
effectively within the company standards.
● To have a good understanding of the
Parkwood social media platforms, including
website and app so you can assist customers
with any issues.
● To be able control customers entering the
Leisure Centre, issuing receipts where
required.
● To be aware of all relevant Health and Safety
policies/procedures for the Leisure Centre, to
constantly enforce them with the public
where necessary and to raise any concerns to
management.
● To follow the financial procedures with
regards to cash handling and reconciliation
of monies.
● To operate the communication systems at
the Leisure Centre, such as public address
system & telephones.
● To communicate messages effectively to the
rest of the leisure centre team.
● To follow the procedures for new gym
memberships and swimming lesson courses.
● To operate a computerised front of house
system which includes different booking
systems and process payments for point of
sale products.
● To promote and control items for resale and
hire.
● To deal with customer complaints or
comments as per the company procedures.
● To keep reception clean, tidy and a pleasant
environment in which to work.
● To undertake any other duties as may be
required to assist in the running of the
Centre
As an apprentice with Erith leisure Centre, you will be studying towards a 12-18 months qualification that will be the Customer Service Practitioner Apprenticeship L2.
Company
Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.
- Website
- https://www.lifetimetraining.co.uk/
- Telephone
- 0333 014 3669
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