This job has expired

Apprentice Receptionist

Lifetime Training
£160 per week
Closing date
29 Dec 2021

View more

Role Type
Apprenticeship, Intermediate
Start Date
12-18 months
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Job Details

As an apprentice Receptionist at Erith Leisure Centre, you will be responsible:

● To work individually or as part of a team to

ensure that customers needs are understood

and met.

● To ensure a warm friendly and professional

service with high standard of customer care

at all times in order to generate customer


● To assist the customers with their booking

requirements and receive payments for use

of the centre's facilities.

● To answer telephone calls efficiently and

effectively within the company standards.

● To have a good understanding of the

Parkwood social media platforms, including

website and app so you can assist customers

with any issues.

● To be able control customers entering the

Leisure Centre, issuing receipts where


● To be aware of all relevant Health and Safety

policies/procedures for the Leisure Centre, to

constantly enforce them with the public

where necessary and to raise any concerns to


● To follow the financial procedures with

regards to cash handling and reconciliation

of monies.

● To operate the communication systems at

the Leisure Centre, such as public address

system & telephones.

● To communicate messages effectively to the

rest of the leisure centre team.

● To follow the procedures for new gym

memberships and swimming lesson courses.

● To operate a computerised front of house

system which includes different booking

systems and process payments for point of

sale products.

● To promote and control items for resale and


● To deal with customer complaints or

comments as per the company procedures.

● To keep reception clean, tidy and a pleasant

environment in which to work.

● To undertake any other duties as may be

required to assist in the running of the


As an apprentice with Erith leisure Centre, you will be studying towards a 12-18 months qualification that will be the Customer Service Practitioner Apprenticeship L2.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
United Kingdom
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