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Sales Executive Apprenticeship

TL Darby Volkswagen Ltd
Unit 5, Eighth Avenue, Centrum East Retail Park, Burton-On-Trent, DE14 2WG
£187.50 per week
Closing date
8 Dec 2021

View more

Sales / Customer Service
Consulting & Business Services
Role Type
Apprenticeship, Higher
Start Date
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Responsbilities include:
  • To develop mindset for success
  • Observe and shadow colleagues to develop Face to Face Sales Training
  • Learn to overcome objections to sales
  • Develop skills for Sales Negotiations Training
  • Cultivate Customer Service Training Skills
  • Acquire knowledge and skills for ethical selling
  • Develop Time management and goal setting strategies
  • Acquire Personal finance planning and management knowledge
  • Ensure appropriate Diversity and Inclusion Strategies are adhered to

Sell Maximum Number of Vehicles Possible:
  • Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager
  • Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
  • Assist the Sales Manager in planning sales campaigns and promotions to maximise sales
  • Keep up-to-date on competitor's products, prices and specifications
  • Introduce and follow-up suitable sales prospects
  • Maintaining an in-depth understanding of the company's products or services to advise and make suitable recommendations to customers

Achieve Maximum Profitability on Sales:
  • Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager/Operations Manager
  • Ensure all payments for vehicles are complete for each transaction
  • Negotiate sales for maximum profitability within limits of authority

Ensure Highest Degree of Customer Satisfaction to Achieve Customer Loyalty:
  • Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
  • Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
  • Approach and receive customers promptly and courteously at all times
  • Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
  • Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager when needed
  • Ensure Customer Awareness Of Options, Accessories, Extended Warranty and Finance Facilities
  • Ensure timely and accurate completion of finance proposals and documentation
  • Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc.
  • Help retailer to achieve industry-leading standards of customer care and process efficiency
  • Plan and prepare for the daily sales meeting and conform with retailer reporting requirements
  • Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
  • Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
  • Operate a 'share best practice policy

Requirements and prospects

Desired skills

  • Ability to be proactive in use of database for prospecting and customer follow ups, in order to maximise sales and maintain repeat business
  • Good basic maths and English Skills
  • Proficient IT skills, including MS Office
  • Full clean driving licence is a MUST (due to the nature of the role)!
  • Outstanding communication and presentation skills
  • Client relationships, the ability to listen, understand and interpret our customer needs

Personal qualities

  • Unlimited confidence, resilience, drive, energy
  • Punctual, with excellent time management
  • Honest, trustworthy and reliable

Desired qualifications

  • A-C/8-4 or equivalent in maths and English
  • Full clean driving licence(due to the nature of the role)

Future prospects

Opportunity for permanent employment following successful course completion.

Things to consider

  • Company pension
  • Company discounts on purchases
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