Sales Executive Apprenticeship
- Employer
- TL Darby Volkswagen Ltd
- Location
- Unit 5, Eighth Avenue, Centrum East Retail Park, Burton-On-Trent, DE14 2WG
- Salary
- £187.50 per week
- Closing date
- 8 Dec 2021
View more
- Specialism
- Sales / Customer Service
- Sector
- Consulting & Business Services
- Role Type
- Apprenticeship, Higher
- Start Date
- December
- Duration
- Permanent
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Responsbilities include:
Sell Maximum Number of Vehicles Possible:
Achieve Maximum Profitability on Sales:
Ensure Highest Degree of Customer Satisfaction to Achieve Customer Loyalty:
Requirements and prospects
Desired skills
Personal qualities
Desired qualifications
Future prospects
Opportunity for permanent employment following successful course completion.
Things to consider
- To develop mindset for success
- Observe and shadow colleagues to develop Face to Face Sales Training
- Learn to overcome objections to sales
- Develop skills for Sales Negotiations Training
- Cultivate Customer Service Training Skills
- Acquire knowledge and skills for ethical selling
- Develop Time management and goal setting strategies
- Acquire Personal finance planning and management knowledge
- Ensure appropriate Diversity and Inclusion Strategies are adhered to
Sell Maximum Number of Vehicles Possible:
- Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager
- Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
- Assist the Sales Manager in planning sales campaigns and promotions to maximise sales
- Keep up-to-date on competitor's products, prices and specifications
- Introduce and follow-up suitable sales prospects
- Maintaining an in-depth understanding of the company's products or services to advise and make suitable recommendations to customers
Achieve Maximum Profitability on Sales:
- Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager/Operations Manager
- Ensure all payments for vehicles are complete for each transaction
- Negotiate sales for maximum profitability within limits of authority
Ensure Highest Degree of Customer Satisfaction to Achieve Customer Loyalty:
- Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
- Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
- Approach and receive customers promptly and courteously at all times
- Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
- Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager when needed
- Ensure Customer Awareness Of Options, Accessories, Extended Warranty and Finance Facilities
- Ensure timely and accurate completion of finance proposals and documentation
- Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc.
- Help retailer to achieve industry-leading standards of customer care and process efficiency
- Plan and prepare for the daily sales meeting and conform with retailer reporting requirements
- Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
- Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
- Operate a 'share best practice policy
Requirements and prospects
Desired skills
- Ability to be proactive in use of database for prospecting and customer follow ups, in order to maximise sales and maintain repeat business
- Good basic maths and English Skills
- Proficient IT skills, including MS Office
- Full clean driving licence is a MUST (due to the nature of the role)!
- Outstanding communication and presentation skills
- Client relationships, the ability to listen, understand and interpret our customer needs
Personal qualities
- Unlimited confidence, resilience, drive, energy
- Punctual, with excellent time management
- Honest, trustworthy and reliable
Desired qualifications
- A-C/8-4 or equivalent in maths and English
- Full clean driving licence(due to the nature of the role)
Future prospects
Opportunity for permanent employment following successful course completion.
Things to consider
- Company pension
- Company discounts on purchases
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