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Front of House Administration Assistant

Welsh Government
Graham Paul Chartered Accountants Court House, Court Road Bridgend CF31 1BE
National minimum wage
Closing date
10 Dec 2021

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Business / Management
Consulting & Business Services
Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


Greet clients / visitors, Provide refreshments for clients/visitors, Maintaining an efficient meeting room calendar.
Answering and directing phone calls, Making outgoing phone calls, Accurately and efficiently distributing messages.
Scheduling meetings, Liaising with clients regarding collection/delivery of their books and records.
Opening the mail, Scanning mail to the relevant individuals, Efficient scanning and filing of documentation. Photocopying/scanning relevant client documentation.
Preparation and franking of outgoing mail, including delivery to the local Post Office
Responsible for maintaining health & safety documentation up to date. Maintaining and ordering office supplies.
Maintaining an accurate record of archived material
Accurate preparation of various documentation for all departments, Preparation of documents using mail merge/data mining, Preparation of emails, copy typing and Audio typing.
Creating finalised accounts and other relevant documents within Iris, our software system.
Report presentation.

Additional information

You will be based on reception however the role would require you to assist with the day to day running of the office by providing the practice with support in performing assigned work to set standards and learn new skills and tasks efficiently. Become familiar with the firms administrative and office procedures
Demonstrate knowledge and understanding of professional practices, professional ethics, business procedures and services offered.
Adhere to department and office procedures, adapting to changes when necessary.



Motivated and enthusiastic
Organised - good at planning and prioritising workload.
Good communication skills, confident speaking on the telephone and face to face. Good telephone manner essential.
Active listening skills
Patience and understanding


Educated to GCSE level as a minimum must include Maths & English.
Computer literate specifically all office packages (Word, Excel, PowerPoint etc.) Good keyboard skills.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business & Administration Level 2

About the employer

Graham Paul Chartered Accountants Court House,
Court Road
CF31 1BE

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

By mutual agreement


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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