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Graduate L3 Technical Support Engineer

Johnson Controls
Closing date
30 Dec 2021

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Role Type
Graduate, Other work and training
Start Date
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Job Details

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work together seamlessly. Bring your passion for innovation and we will challenge you to help us create a better tomorrow.

POSITION: Graduate L3 Technical Support Engineer (5 Positions)

Imagine a career that perpetually stretches your capabilities. From managing many of the world’s most iconic buildings to making products that help save lives, the breadth of our opportunities empowers you to chart your own path. We are a truly global company that embraces diversity, rewards hard work and inspires people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are.

• Working as part of a customer support team in supporting Johnson Controls customers worldwide.
• Providing high-level technical advice to our global customers
• Providing technical support in Linux and Microsoft operating systems and applications
• Providing support documentation, including procedural documentation
• Installation and configuration of hardware, software and related IT equipment and devices
• Support of Windows server, network and computing infrastructure – housekeeping tasks and daily checks
• Testing/evaluating new technology and infrastructure
• Ensure ongoing compliance with agreed standard IT solutions and related security practices
• To continue to develop and enhance our support portal and to drive innovation in the team.


• Awareness of or some workings on high end CCTV systems
• Excellent problem-solving, organizational and analytical skills
• Ability to communicate clearly and work effectively as part of a team
• Awareness of or some workings with Windows XP/7 or Linux
• Must have a working knowledge of the following software- WordPress, Intercom, Discourse, Victor and VideoEdge.

• Applicants must be at undergraduate level, currently studying IT, software engineering or related degree and on track to graduate.
• Candidates must have work authorisation for the UK full time employment

Johnson Controls, 195 Airport Road West, Belfast, BT3 9ED


Your buildings have a purpose. 

They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. 

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

An Engineering apprenticeship with Johnson Controls will see you building new skills, while applying your knowledge to real-world projects. There will be plenty of opportunities to explore your potential and you will enjoy full support from your line manager and a mentor.

We are offering full-time permanent apprenticeship opportunities for those looking for a genuine alternative to university and are passionate about engineering. The apprenticeship will combine on-the-job work experience, with time at college to achieve a qualification in your chosen engineering field.

Our apprenticeship scheme will vary in duration from 2 years to 4 years, depending on the course selected, with start dates planned for August 2021. We aim for all apprenticeships to lead to permanent positions within Johnson Controls.

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