The Leading Learning Trust is a group of schools that work together to ensure that all our pupils get the highest quality education and experiences whilst maintaining our unique individual school identities. The trust consists of two schools: Selwyn Primary School (which is also the trust’s sponsor) and Portway Primary School, both located in Plaistow, in the London Borough of Newham. Both our schools received Outstanding judgments from Ofsted further to our March 2019 inspections. We are at the heart of a wonderfully rich and culturally diverse community that represents over 20 cultural groups and nearly 40 different languages. Our schools are fully inclusive; Selwyn Primary School is also Newham's resourced provision for deaf and hearing-impaired pupils.
The role of the Trust IT Apprentice is to provide comprehensive support and maintenance of a consistent and high-quality technical learning environment. The post holder will work closely with the IT Director, Chief Executive Officer, the Headteacher, and other senior leaders and teachers. With support and guidance from the IT Director and the Trust IT Technician, the Trust IT Apprentice will support the smooth running of all IT systems and services at all schools within the Trust and any of the supported schools.
- To provide end-user computing support inclusive of laptops, desktops, mobile devices, and teaching aids, peripherals for all staff and students.
- To provide general maintenance and technical housekeeping of computer systems, interactive whiteboards, and peripheral devices in accordance with guidance from the IT Director.
- Providing support to the IT Director in the running of the department, and servicing the needs of customers across all schools in the Trust and any school that the Trust support, including regular travel to other schools.
- Maintaining efficient working of computer systems and services.
- Performing installations of computer systems, peripheral devices, mobile devices, and other IT equipment.
- To install, package and deploy software on computers as directed by the IT Director.
- To manage and maintain school user accounts and cloud-based user accounts provided by London Grid for Learning (LGfL) and Google Workspace for Education
- To update and maintain school websites and associated social media accounts.
- Maintaining an up-to-date asset register and inventory of computer equipment.
- Maintaining network user accounts including addition and deletion of users.
- To ensure and maintain appropriate working conditions of computers in all classrooms and offices across the trust, including routine cleaning of equipment.
- To provide assistance, and where required, familiarisation training staff when using IT equipment and services.
- To ensure anti-virus updates and Microsoft security updates are kept current, updated, and correctly installed on all required systems.
- To provide additional services to schools as required such as, a stocktake of computer consumables and identifying items for ordering, replacing spent toners and cartridges for printers, and refilling printers with paper.
- To provide small group training sessions for staff for newly acquired equipment e.g. cameras, scanners, iPads, etc.
- To maintain an up-to-date log of faults and remedial actions.
- To build newly acquired and rebuild existing workstations as required.
- To maintain and provide technical support of the school's onsite and offsite servers, including maintenance of DHCP, DNS, Active Directory, Group Policy, installation of printers and other server support-related tasks.
- Maintaining and supporting school systems provided by LGfL, AdEPT Education, Meraki and other 3rd parties.
- Ensuring that all school data and documents are backed up correctly and ensuring that backups are ready and available in case of data loss.
- Informing the IT Director of any concerns regarding health and safety and safe working practices.
- To log, report and document work undertaken on the Trust IT helpdesk system.
- Ensuring that all general online safety systems, practices and guidelines are in place and adhered to at all times, as part of the trust’s responsibility for keeping children safe in education.
- To undertake appropriate training to maintain knowledge and keep skills up to date and to extend competence in the responsibilities of the post
- To carry out other duties that are in line with the purpose and grade of the job.
- Experience of working in an inner-city multicultural community
- Experience in providing technical support to end-users over the phone, using remote support tools, and face to face
- Knowledge and working experience of educational technology platforms and industry standard IT services with responsibilities sufficient to enable the post holder to undertake work with minimal supervision
- Ability to follow and relay detailed instructions to customers to assist in incident management and request fulfillment
- Ability to use monitoring tools, respond to alerts and initiate appropriate action in line with agreed processes
- Ability to swiftly identify common issues experienced in the classroom and office environment and able to provide quick fixes where possible
- Able to manage and prioritise workloads to meet the needs of the trust
- Ability to create and maintain effective documentation on processes and procedures and provide training and other support to ensure effective handover
- Proven ability to communicate effectively in both written and oral presentation and at all levels, in plain English
- Knowledge of and ability to work to best practice frameworks (ITIL, FITS)
- Knowledge of the legal and regulatory framework relevant to the management of a public sector/education IT service
- Able to manage stressful situations and withstand pressures and ongoing challenges
- Able to draw upon own experience and resources to problem solve and research solutions where necessary
- Able to use their initiative and be solution-focused, ensuring quick wins to provide the least possible impact to school staff
- Excellent interpersonal skills, being a team player, working as part of a local IT and wider team to ensure that all sites across the trust are working at optimal levels
- Has understanding of and a commitment to the promotion of equal opportunities
You need to have 5 GCSE’s
- Maths and English (or equivalents) at grades D or above
- 3x GCSE’s (or equivalent) at grades A-C in any subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.
5 days per week
Monday - Friday
36 hours a week [all details will be confirmed with the employer]
You will be paid £173.25 - £334.13 per week whilst in your apprenticeship.
On completion of the Apprenticeship, the individual could secure a full-time position.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.