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ICT Support Assistant (Apprentice)

Welsh Government
Wrexham County Borough Council (IT Services) Old Library Queens Square Wrexham LL11 1AT
Apprenticeship rates
Closing date
10 Dec 2021

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


To learn how to set-up and maintain desktop/Mobile hardware, software and devices.
To learn how to investigate and resolve equipment and software errors.
To provide accurate asset information and ensure the secure holding of ICT equipment and software.
To learn how to provide desktop services in accordance with agreed quality standards.
To provide first line support to end users on the ICT Service Desk as and when required.
To learn about the procurement process in relation to ICT services.
To carry out other admin tasks and reception duties within ICT as and when required.
To assist and work under the guidance of qualified ICT staff
To deal with all customer contact effectively, and courteously, in line with the Authority's policies and procedures
To study towards and complete the BTEC level 2 & 3 Diploma in Professional Competence for IT & Telecoms Professionals.

Additional information

This post is based within the ICT Service based at the Old Library, Queens Square, Wrexham and is part of the Finance & ICT department. The post holder will be expected to provide support for end users at other sites within the County Borough.

The team provide first line ICT support to 2,500 staff across the organisation, this includes desk-side support of desktops, mobile telephony, printing etc.
This is a very customer focused role with a great deal of interaction with end users. Therefore, whilst good foundation ICT skills are important the key skills we are looking for are an enthusiasm to learn, adaptability and excellent communication skills.
This is a great opportunity to gain hands on experience of ICT support in a large organisation, whilst also completing a BTEC level 2 & 3 Diploma in Professional Competence for IT & Telecoms Professionals.



Effective communication. Must be friendly, polite, approachable and helpful to colleagues, managers and visitors.
Ability to plan and organise daily work routines, with guidance.
Adaptable and able to deal with changing priorities, willing to take on new work.
Understand verbal and written instructions.
Good IT skills and an enthusiasm to learn
Experience of using Desktop Software packages such as Microsoft Office.
As the post holder will be expected to provide desk-side user support, although not essential, it would be preferable for the post holder to have the ability to drive or be working towards this.


Qualified to a minimum of 5 GCSE's (including Mathematics & English at C or above)


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Level 2 IT Professional

About the employer

Wrexham County Borough Council (IT Services) Old Library
Queens Square
LL11 1AT

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be confirmed


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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