About the apprenticeship
To learn how to set-up and maintain desktop/Mobile hardware, software and devices.
To learn how to investigate and resolve equipment and software errors.
To provide accurate asset information and ensure the secure holding of ICT equipment and software.
To learn how to provide desktop services in accordance with agreed quality standards.
To provide first line support to end users on the ICT Service Desk as and when required.
To learn about the procurement process in relation to ICT services.
To carry out other admin tasks and reception duties within ICT as and when required.
To assist and work under the guidance of qualified ICT staff
To deal with all customer contact effectively, and courteously, in line with the Authority's policies and procedures
To study towards and complete the BTEC level 2 & 3 Diploma in Professional Competence for IT & Telecoms Professionals.
This post is based within the ICT Service based at the Old Library, Queens Square, Wrexham and is part of the Finance & ICT department. The post holder will be expected to provide support for end users at other sites within the County Borough.
The team provide first line ICT support to 2,500 staff across the organisation, this includes desk-side support of desktops, mobile telephony, printing etc.
This is a very customer focused role with a great deal of interaction with end users. Therefore, whilst good foundation ICT skills are important the key skills we are looking for are an enthusiasm to learn, adaptability and excellent communication skills.
This is a great opportunity to gain hands on experience of ICT support in a large organisation, whilst also completing a BTEC level 2 & 3 Diploma in Professional Competence for IT & Telecoms Professionals.
Effective communication. Must be friendly, polite, approachable and helpful to colleagues, managers and visitors.
Ability to plan and organise daily work routines, with guidance.
Adaptable and able to deal with changing priorities, willing to take on new work.
Understand verbal and written instructions.
Good IT skills and an enthusiasm to learn
Experience of using Desktop Software packages such as Microsoft Office.
As the post holder will be expected to provide desk-side user support, although not essential, it would be preferable for the post holder to have the ability to drive or be working towards this.
Qualified to a minimum of 5 GCSE's (including Mathematics & English at C or above)
Welsh Spoken Skills: No Welsh Written Skills: No
Level 2 IT Professional
About the employer
Wrexham County Borough Council (IT Services) Old Library
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
To be confirmed