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Customer Service Practitioner Apprentice - Level 2

Swindon, Wiltshire
Closing date
1 Jan 2022

View more

Sales / Customer Service
Public Sector / Government
Role Type
School or college leaver, Other work and training
Start Date
12-18 months
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The Natural Environment Research Council (NERC) - Head Office

UKRI's National Environmental Research council (NERC) are looking for two Customer Service Apprentices to join NERC's Head Office Services Team (HOST)!
The HOST team is a team of 16 diverse and friendly staff providing an admin support service to our NERC Head Office internal teams.  You will be supported through the apprenticeship by your line manager and HOST colleagues who will provide support, advice and share information to help you achieve your qualification.

The duration of these apprenticeships will be 15 months and are due to commence in January 2022. 

Specific tasks will include: 

  • Arranging and organising internal meetings  
  • Diary management  
  • Booking accommodation and travel for customers and external attendees at meetings  
  • Compiling and distributing meeting papers (hardcopy and electronic)  
  • Transferring of files both electronically and physically  
  • Updating and filing of spread sheets and other records  
  • To work with and be part of a large team  
  • Work flexibly to meet business needs  

In order to apply for this apprenticeship, you must have the following essential skills and qualifications: 

Essential skills 

  • Competent in the use of Microsoft Office packages (in particular MS Word, Outlook, and Excel)  
  • Good communication skills (written and oral)  
  • Enthusiastic and a willingness to learn  
  • Attention to detail  
  • Customer service skills  
  • Good organisational skills  
  • Ability to work in a team and independently  

Desirable skills 

  • Able to discuss how work contributes to team/UKRI customers 
  • Evidence of understanding of working well within a team and supporting and respecting other team members  
  • Able to demonstrate ongoing personal development  

Essential qualifications 

  • English and Maths GCSE at grade C or above or equivalent

About National Environmental Research Council (NERC) 

NERC is the UK's leading funder of environmental science. Our scientists study and monitor the physical, chemical and biological processes on which our planet and life itself depends – from pole to pole, to the deep Earth and oceans, to the atmosphere and space. The science we fund has impact across all sectors. It provides a platform for future UK prosperity by contributing to a safe, healthy, productive nation. Many programmes involve collaborations with national and international partners to tackle large-scale environmental science challenges, including those faced by developing countries. 

As well as research, innovation and training are supported from the NERC core budget. There are exciting emerging opportunities from cross-UKRI funds to develop interdisciplinary programmes enabling environmental researchers to lead and collaborate in major projects. This advances knowledge and has significant potential for delivering economic impact. 

For more information about NERC, see: 

About UK Research Innovation (UKRI) 

UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation. 

Supporting some of the world’s most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation. 

More information can be found at  

How we support EDI in the workforce 

At UKRI, we believe that everyone has a right to be treated with dignity and respect, and to be provided with equal opportunities to thrive and succeed in an environment that enables them to do so. We also value diversity of thought and experience within inclusive groups, organisations and the wider community. For further information, please visit ‘How we support EDI in the workforce’

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

How to apply 

Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the ‘experience’ section of the application. 

UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion – a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us. 

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