Castlefield Estates are a company who redevelop existing properties and manage tenants within the centre of Manchester, established for more than 25 years, they also run wedding venues in the city, they are a forward thinking vibrant company who are always looking to expand their portfolio.
Castlefield Estates in Manchester have a fantastic vacancy for an Apprentice Receptionist in a very busy, professional office.
The main part of the role will be working in reception, in a face to face customer service role, where you will meet and greet clients and visitors to Castlefield Estates. This will involve meeting and greeting all visitors to the building and estate (tenants and clients,) liaising with the tenants on a number of levels i.e. reporting of maintenance issue, booking of meeting rooms and delivering post.
Duties will include;
• Meeting and greeting all visitors
• Tenant liaison both face to face and over the phone
• Answering enquiries in person, by phone and on email
• Monitoring use of boardrooms/keep tidy
• Keeping the reception area tidy
• Sorting and delivering mail
• General day to day filing
• Adhoc tasks as required
• Providing Refreshments
As an apprentice you will be included on a L2 Customer Service Practitioner apprenticeship standard with Babcock Training. This will involve one to one training with a Regional Trainer who will meet with you on a regular basis.
Whilst on the apprenticeship you will be entitled to an NUS card https://www.apprenticeextra.co.uk/
There is a strong possibility of the apprentice securing a permanent position with the company or its partners on completion of the apprenticeship. The job is therefore temporary with the possibility of permanent employment upon completion of the apprenticeship.
Candidates will need to be able to work as part of a team, be confident and able to talk with visitors and clients, Must be IT literate, organised and trustworthy
English and maths GCSE level C/4 or above may be an advantage but not necessary.
•Confident and able to communicate well.
•A cheery disposition
•The ability to work calmly in a fast paced environment
•Attention to detail.
Things to consider
Must be IT literate. GCSE maths and English is an advantage but not essential. The role will be site based. Working hours: Monday to Friday 09:00-16:30 with half hour unpaid for lunch. Must be flexible on hours as sometimes maybe required to work until 5.00p.m which you will be paid accordingly for at the same rate.
There is good public transport links to the site, including being 2 mins form Deansgate and Castlefield tram stop, however please consider your personal commute to and from the business prior to applying.
As an Apprentice you will undertake a Level 2 Customer Service Practitioner Standards Apprenticeship
Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standards has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.
Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role. Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, 1-1 training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.