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Apprentice ICT Technician

Employer
QA Ltd
Location
M40 8NT, Manchester
Salary
£8,407 per anuum
Closing date
1 Jan 2022

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Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
12-18 months
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Employer description:

The Greater Manchester Academies Trust was formed in September 2015 when the two schools involved in its foundation shared the same aspiration for all students, irrespective of background or ability, and shared the same moral purpose to mitigate disadvantage for its students. The work of all of us in the Trust is to serve the educational interests of our students in becoming successful learners, confident individuals and responsible citizens. 

At the heart of our Trust are our core values: Trustworthy, Helpful, Inspiring, Straightforward, and Heart

In order to deliver on our mission, the Trust is absolutely focused on its investment in its staff, ensuring that all of our people have the very best opportunities to develop professionally and to progress. 

Greater Manchester Academies Trust currently has an existing opportunity for an Apprentice IT Technician to join their IT Team.

Vacancy Description:

The Apprentice IT Technician’s role is to ensure proper computer operation so that end users can accomplish academy tasks. This includes receiving, prioritising, documenting, and actively resolving end-user help requests. Problem resolution will involve the use of diagnostic tools and tracking of helpdesk tickets via the academy IT helpdesk system.

Responsibilities:

  • To be committed to safeguarding and promoting the welfare of children and young people.
  • Resolve assigned IT Helpdesk calls
  • Assist with all channels of communication into the helpdesk, phone, email, web portal)
  • Ensure that accurate, up-to-date information is maintained on all support tickets and the customer is informed on progress at regular intervals
  • Provide cover for the helpdesk between the hours of 7.30am to 5pm
  • Attend relevant meetings as required
  • Build a good rapport with all helpdesk customers
  • Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
  • Apply diagnostic utilities to aid in troubleshooting
  • Escalate problems when required
  • To undertake any other duties as deemed appropriate by the line manager and commensurate with the post.
  • Have due regard to safeguarding and promoting the welfare of children and young people.
  • Promote and implement equality and diversity
  • Adhere to legislation and the Academy’s policies and procedures
  • Participate in performance reviews and professional/personal development activities.
  • Will model the Academy’s values at all times to generate a shared purpose
  • Respect confidentiality. Confidential information to be kept in confidence and not released to unauthorised persons.

Desirable Skills:

  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to effectively prioritise and execute tasks in a high-pressure environment.
  • Good customer service orientation.
  • Good written and oral communication skills.
  • Good interpersonal skills, with a focus on rapport-building, listening and questioning skills.

Personal Qualities:

  • Keen attention to detail.
  • Keen to learn

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Working week:

5 days per week
Monday - Friday

37.5 hours a week [all details will be confirmed with the employer]

Salary:

You will be paid £161.67 per week whilst in your apprenticeship.

Future prospects:

A permanent, full-time position role could be available to those who successfully complete the apprenticeship

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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