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Customer Service Advisor Apprentice

Employer
Lifetime Training
Location
Northampton
Salary
£12k per year
Closing date
6 Jan 2022

View more

Specialism
Sales / Customer Service
Sector
Retail
Role Type
Apprenticeship, Intermediate
Start Date
December
Duration
12-18 months
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Job Details

At DX you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 months.

- Represent DX in a professional manner at all times

- Observe DX procedures and policies at all times

- Accept all live chat and e-mails, logging all information as a concern, dealing with each enquiry to completion

- To manage customer issues in order to prevent them from becoming complaints or to seek assistance from Line Manager when required

- To provide support to colleagues and to ensure that effective communication is maintained within the team

- To up-date the system correctly and ensure the information is captured and recorded efficiently

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website:
Telephone
0333 014 3669
Location
United Kingdom
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