About the apprenticeship
To complete a training programme as set out by the School of Psychology in conjunction with training provider as part of an apprenticeship scheme with a view to obtaining skills and expertise in general administration activities within higher education.
Deal with simple & routine enquires from internal & external customers in a professional manner, following established procedures, referring complex enquires to relevant staff members, ensuring all relevant facts & information needed is recorded & passed on
Undertake a variety of routine administrative duties to support the team and department
Update administrative systems with basic information
Take an active role in the team supporting team objectives & other team members
Cover reception when required.
To provide support for the organisation & set up of events, open days & public engagement activities.
Ensure the regular filing & retrieval of correspondence & records
Assist with purchase orders, catering bookings & other basic financial activities
Undertake photocopying duties
Updating of records using databases, spreadsheets & specialised software
Take notes at meetings as & when required
Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
Abide by University policies on Health & Safety & Equality & Diversity
Ensure standard guidelines & procedures are adhered to
To perform work-related tasks to be assessed by the apprenticeship training provider
We are recognised internationally for sustained excellence in research, impact, and research-led teaching. We are a large School with over 50 academic staff, over 600 undergraduates and 150 postgraduate students. In the last assessment the School attained the highest rating of ‘excellent' for its teaching from the HEFCW Teaching Quality Assessment Panel.
Many individuals in the School are leading figures in their research areas. In the last Research Excellence Framework, we entered as a unit of over 80 staff with our colleagues in Psychological medicine. We were placed 2nd in our topic area across the UK. We have state of the art laboratories and experimental expertise across the range of psychology and are currently building one of the largest and best equipped imaging centres in Europe (see: sites.cubric.cardiff.ac.uk).
Our collective aim is to understand the psychological and biological foundations of behaviour at both individual and group levels. The research undertaken in the School ranges from 'synapse to society', and includes normal behaviour in development and adulthood, the breakdown of cognition after stress, trauma and in neurological and/or genetic conditions, as well as key psychological issues of broad importance to society, such as prejudice, reproductive health and understanding risk. The School also contributes to cross-disciplinary University Research Institutes in Neuroscience and Mental Health, Sustainable Places, and Energy Systems Research.
1. A minimum of 5 GCSEs or equivalent at grade A* to C including Maths and English
Knowledge, Skills and Experience
2. Experience of using common office IT packages (e.g. MS Office - Word, Excel and Outlook)
Customer Service, Communication and Team Working
3. Ability to communicate effectively and professionally with a wide range of people, both in writing and verbally.
4. Ability to clearly record information to pass on to others
5. Ability to work as an effective team member
Planning, Analysis and Problem Solving
6. Ability to work efficiently and accurately, and be able to meet deadlines
7. Ability to solve common problems using established procedures and practices
8. A willingness to undertake further training and development and enhance educational qualifications in parallel to obtaining work experience.
9. Basic knowledge of the Welsh language
No minimum requirements
Welsh Spoken Skills: No Welsh Written Skills: No
Business Administration Level 2
About the employer
Cardiff University - School of Psychology Tower Building
70 Park Place
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
The successful candidate will be notified of interview as appropriate.