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Iceland Supervisor Apprenticeship

Lifetime Training
£19,305 per year
Closing date
8 Jan 2022

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Sales / Customer Service
Hospitality & Travel
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

We are looking for someone that is keen to learn, develop & apply the technical & behavioural skills required in order to successfully complete the apprenticeship programme and provide an excellent service and store standards at all times through the in store team.

This is a fantastic opportunity for someone with leadership and retail experience to build a career with one of Britain's fastest-growing, and most innovative retailers whilst working towards their Retail Team Leader Level 3 Apprenticeship.

This is a 12 month apprenticeship and at the end of the programme you will move into an Iceland Supervisor position.

Day to day duties:


- Actively promote bestselling lines and key products and ensures stock is available across all ranges

- Accurately implement cycle and phase changes to drive customer offer in store

- Drive all additional customer focussed services and home delivery offering in store

- Maintain availability levels across all departments prioritising off sales and low levels

- Manage the Sight of Inventory system to maintain accurate stock levels in store

- Maintains accurate forecasting levels for products to drive sales


- Regularly observe colleague interaction to provide individual feedback

- Provide, and train others to deliver, a great experience to our customers

- Take all necessary action to provide a fast and efficient service all day in store, on line and home delivery

- Accurately complete date alerter to ensure all product on sale is legal

- Ensure correct fill levels and temperatures in store

- Right at Night operation is fully implemented to ensure full and clean offer for the customer


- Accurately use scheduler to ensure service levels are provided within budget

- Adhere to, and correctly implement, shopfloor and home delivery processes, policies and procedures

- Drive an accurate till operation by colleagues in store to reduce risk and loss

- Adhere to, and correctly implement shopfloor and stock processes, policies and procedures

- Conduct relevant investigations into stock loss to minimise future loss

- High standards of stockroom / coldroom / chiller housekeeping to drive efficiencies

At Iceland you will be working towards a Retail Team Leader Apprenticeship L3 standard over the course of 15 months.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
United Kingdom
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