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Housekeeping Apprentice

Employer
Babcock Training
Location
Coventry, West Midlands
Salary
£320 per week
Closing date
8 Jan 2022

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Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship
Start Date
January
Duration
12-18 months

Employer description  

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

The Forest of Arden Marriott Hotel offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family. An exciting opportunity is available to start your Marriott journey in our Housekeeping team at this four star hotel where you can receive long term development and career opportunities. The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40, just four miles from Birmingham NEC, Airport and International Train Station. Facilities of the Forest of Arden include our AA rosette-awarded restaurant, Cast Iron Bar and Grill, two golf courses including our championship Arden course, a driving range and the Golf academy.  There is our relaxing Spa with 8 treatment rooms, outdoor tennis courts and a fully equipped fitness centre.

Job description  

You can start an apprenticeship whether you’re starting your career, want a change or you're upskilling in your current job. You can have a previous qualification like a degree and still start an apprenticeship.

We are looking for a House Keeping Apprentice at Forest of Arden Hotel & Country Club, Meriden  (Marriott Hotel & Resorts) who is passionate about creating a lasting memory of comfort and cleanliness for our guests and ready to embark on a career working with talented Marriott Associates, learning how to deliver exceptional customer experiences.

The Housekeeping Apprentices at Marriott Hotels play a vital role in preparing rooms for guest arrivals and creating a lasting memory of comfort and cleanliness.  Full training is provided to ensure that rooms are prepared to the appropriate standard.  This includes the making of beds, folding of linens and cleaning of bathrooms.

In return, you will receive a competitive salary, meals on duty and hotel discounts

Specific duties of Room Attendants include;

  • Entering guest rooms should be entered following the appropriate procedure for gaining access and ensuring vacancy before entering
  • Maintaining the highest level of guest privacy and security as per the company standard
  • Responding promptly to any other requests from guests or other departments.
  • Carrying out checks that all appliances are present in the room and in working order, with desk items, furniture and appliances straightened, dusted and polished.
  • Guest amenities and supplies in rooms should be replaced with clean items.  These include dirty linens, room service items, bins and beverage stations.
  • Walls and furnishings should be inspected for marks or damage which should then be removed or reported as necessary.  Carpets vacuumed and any other floor care duties performed (e.g., in guest rooms and hallway).
  • At the end of each shift, carts should be replenished with supplies and transported to the assigned area.
  • Full training will be provided
  • Accommodation available if required

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.  Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.  Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.  Speak with others using clear and professional language.  Support team to reach common goals.  Ensure adherence to quality expectations and standards.  

As an Apprentice you will be included on a Hospitality Team Member Apprenticeship. Your qualification will be delivered by Babcock Training, who will support your learning and development throughout your Apprenticeship. This will involve a Regional Trainer coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.

https://jobs.marriott.com/marriott/jobs/21089202?lang=en-us

Employer website  

https://www.marriott.co.uk

Future Prospects  

As the company is an international brand the candidate could develop through Marriott Hotels or around the world depending on the opportunities, skills and the candidate.

Skills required  

Experience of working in a similar role and/or customer service environment (desirable).
Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
Ability to take initiative and resolve queries in a practical and positive manner.
Passion for delivering exceptional guest service
Courteous and pleasant attitude to towards guests and colleagues
Ability to work as part of a team.
Good attention to detail.
Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision.
Positive and flexible approach to work (weekend and evening work will be required).
Proof of eligibility to work in the United Kingdom).

Qualifications required  

None Specific

Personal qualities  

High standard of personal presentation.
Reliable.
Trustworthy.
Presentable.
Confident and Outgoing Personality.

Things to consider  

This role requires you to stand, sit or walk for extended periods of time and ensuring a professional appearance in a clean uniform are also required.
Assist with cleaning, preparing and polishing.
Must have eligibility to work in the UK and speak a good level of English language.
Whilst on an apprenticeship an apprentice is entitled to an NUS card https://www.apprenticeextra.co.uk/

Please note you could be asked to interview earlier than date given, as we are looking to fulfil the position as soon as possible. Please ensure you apply early to avoid disappointment!
Level 2 Hospitality Team Member Apprenticeship.
Apprenticeship standards are aimed at developing skills within the Apprentices chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.
Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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