We are a busy all season 125-bedroom hotel located in Bideford. We have bookings from both private and coach guests. We offer conference, banqueting and meeting facilities. We also hold dance weekends and private functions. We have the Olive Tree Restaurant and Appledore Bar. Food is served in the hotel from 12.00 noon until 21:30pm. We also have a Spa offering beauty treatments to both residents and non-residents of the hotel.
We are looking for an enthusiastic apprentice receptionist to join our friendly team at Durrant House Hotel.
The role will involve working on our reception desk, assisting our guests in person, by phone, and e-mail.
As part of your daily duties you will book guests onto the booking system. You will also assist with the arrival and departure of guests, ensuring all outstanding balances are paid.
As part of your role, you will be required to take payments by cash and card from guests. You will be responsible for ensuring that all deposits and payments balance at the end of your shift.
Other duties to include:
- Checking guests in and out
- Dealing with telephone enquiries
- Preparing bills and processing payments
- Liaising with other departments within the hotel
- Provide local information to the guests
- Assisting with food and beverage service when required
- Working in the gifts shop when required
If the apprenticeship is successfully completed, there may be an opportunity for permanent employment within the hotel.
•If you are not afraid to face customers with a smile and have a friendly, easy-going personality, we would like to hear from you
•Good IT skills
•Good telephone manner
•Good organisational and time management skills
•You must be very well presented
•Be able to work on your own initiative and within a team environment
Things to consider
This vacancy may close before the closing date if a suitable candidate is found. All published dates can therefore be flexible and will be dependent on suitable candidates coming forward and registering appropriate interest.
•Level 2 Hospitality Team Member Specialising in Reception Apprenticeship
Apprenticeship standards are aimed at developing skills within the apprentices chosen career route.
Each standard has set knowledge, skills, and behaviours required to be successful within the job role.
This will include the completion of Functional Skills in English and maths where applicable.
Once the apprentice has completed a minimum of 12-months training, and the employer and Babcock regional trainer confirm they have met all the requirements of the standard, they will be put through to End Point Assessment.
The End Point Assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
Each apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face-to-face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the End Point Assessment.