Active Nation are on the hunt for a newly created role of Apprentice Duty Manager to join the newly formed team at the Outdoor Sports Centre for 40 hours a week.
Active Nation is a very special charity with a very important role to fulfil. Our cause - led mission is to persuade the nation to be active and we make it possible for anybody to lead a healthier and happier life. At our heart is a belief that we must excite our communities and ignite their enthusiasm for physical activity, sport and exercise. This role is pivotal to the achievement of our goals.
So, we are looking for enthusiastic individual who is ready to make their first steps into the leisure industry via this Level 2 Customer Service Apprenticeship. You will be a great conversationalist, enjoy problem solving and be happy to spend a lot of time on your feet outdoors - no two days are the same!
Reporting to the Operational Lead you will:
- Be front of house, face to face with our supporters, answering enquiries and using our bookings system to take bookings and payments
- Build and develop brilliant relationships with our key stakeholders
- Contribute to the daily operations of the venue, including, but not limited to: set up and take down of sporting equipment, site walk-arounds, opening and closing checks and cleanliness checks/remedies
- Contribute to a culture of safe operation in the workplace and assisting Active Nation to deliver a quality product which meets the aims and outcomes required by our supporters
- Give excellent supporter service in a professional manner, encouraging repeat visits
- Develop a good knowledge of all products within the venue to best assist supporter queries
We need you to be here when we're busiest, so you'll need to be able to work a variety of day shifts, evening shifts and weekends.
And in return, we offer:
- A salary of £210 per week
- Free use of all facilities at the Outdoor Sports Centre, with facilities in other Southampton venues available for free/at discounted rates
- Free parking
- Coaching and mentoring opportunities
- Access to a charity that values promotion from within
- First Aid at Work Certificate
As an apprentice with Active Nation -The Outdoor Sports Centre - Southampton, you will be studying towards a 12-18 months qualification that will be the Level 2 Customer Service Apprenticeship