Operational Management Apprenticeship Programme 2019, UK

Fidelity International
03 Oct 2018
26 Oct 2018
Role Type
Start Date
Fidelity International Operations are on the front line of our external services and ensure the smooth running and delivery of the business.

What do we do?

Distribution Operations is a global enterprise comprising myriad functions that support the success of the business, including Project Management, Business Analysis, Brokerage and Process Automation to name but a few.

What will I be doing?

Over your two year apprenticeship programme, you will be based in our Surrey office, where you'll not only learn how operations is pivotal in making our organisation work seamlessly, but also build your knowledge of the wider business itself. Within the wider operational management area we have apprenticeships in either in investment operations, retail pensions operations or banking, reconciliation & controls.

Investment Operations

This team is responsible for identifying and monitoring open and executed orders through the lifecycle of a trade. This will involve ensuring best execution, timely settlement as well as all trade and settlement costs. A key part of the role will be liaison with third party vendors as well as the specialist brokerage team in client services.

Retail Pension Operations

The retail pension operations department is currently one of the fastest growing areas of the business. The team is responsible for processing the core element of Self-Invested Personal Pension (SIPP) administration including transfers in and out, benefit calculations and payment, death, divorce cases, investment transactions and the day to day management of the SIPP.

Banking, Reconciliations & Control (BRC)

Banking, Reconciliations & Control (BRC) is responsible for the receipt and payment of monies to / from investors / intermediaries followed by reconciliation of cash and stock positions for Fidelity's European based funds and FundsNetwork (fund supermarket business). In addition, BRC includes the processing of fund distributions, tax & interest accrual processing and various other control related activities for Customer Services.


You will be on a level 3 investment operations technician apprenticeship. At every stage, your development will be underpinned by the best training and professional certified courses with the aim of employing you full-time once you have completed your apprenticeship qualification. You will spend one day a week offsite as part of your apprenticeship programme, fully focused on your learning and development.

What we look for
  1. We want people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development.
  2. Career Driven - You will be highly driven with the intellectual curiosity for progression. You don't need to have a numerical or economics related background, but an interest in people, customer satisfaction and problem solving are attributes we admire.
  3. Build Networks - You will have the ability to build rapport and networks with fellow employees internally and customers externally.
  4. Keen Learners - We value candidates who still have an interest in learning and who want a career that rewards them financially as well as with job satisfaction. We will invest in your career for the long-term.

Academic Standard

We look for candidates to have a minimum of three C's at A level or equivalent and to have already obtained at least five GCSEs between A*-C, two of which we prefer to be English and Maths.

Learning and development

Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.

Salary and Benefits

We invest a lot of time and resource into our apprentices, ensuring you receive a really strong remuneration package including salary and lifestyle benefits. Our apprentices receive a starting annual salary of GBP17,500 plus a GBP500 welcome bonus upon starting as well as a bonus after year one of GBP1,000 provided that you are on track with your qualification.

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