About the apprenticeship
We are looking for an experienced hospitality manager to join our team at the national outdoor centre.
This is an outstanding opportunity to drive sales and help build the hospitality sector in one of the UK's National Outdoor Centres. The new Venue Manager will manage a busy
kitchen, a bar and the available rooms for Plas y Brenin to make sure that the service provided meets the first-class experience of our courses. This role will play a key role in
the leadership of a world-class sports venue ensuring sales reach and exceed targets, managing several teams and providing innovative ideas to improve the customer
A key aspect of this role will be to handle the customer experience from start to finish including the ability to liaise with corporate clients and the associated teams to create the best possible customer experience from the corporate or public point of view. The new Venue Manager will oversee the maintenance of the venue, the catering, the bar and the entire customer experience.
The ideal candidate will have experience running busy hospitality venues and will have a positive, can-do attitude that can resolve issues with ease. Strong leadership skills and
the ability to effectively communicate will be essential skills for the new Venue Manager.
Overseeing customer experience, beverage and food operations for events and individual guests.
Deliver a variety of fabulous food offerings ensuring our menu is bursting with a combination of feel-good
comfort foods, healthy options.
Managing all maintenance and repairs of the venue grounds, property, equipment, and facilities.
Collaborate with the commercial team on course bookings and events and liaising with clients to determine event requirements.
Managing staff and overseeing schedules to make sure all departments have enough employees to aid guests.
Oversee personnel including receptionists, catering, housekeeping, and the outsourced facility management
company on their routine maintenance activities.
To be responsible for the preparation of the department's payroll forecast on a weekly basis, controlling payroll in
line with budget.
Maintain operational standards to the highest possible level in respect of service, hygiene, health and safety.
Manage a range of service suppliers and contractors onsite ensuring robust procurement.
Support financial activities including establishing and aiding stock management, department budgets and management
Ensuring recruitment, training, development and staff management, including carrying out performance
reviews/job chats as per company procedure.
Operate guest laundry service efficiently and effectively.
Providing customer service and accommodating clients who need extra assistance
Managing departments and teams, provide and produce KPI's
Providing training on changes in services and to suggest and implement new ideas
To be part of the onsite rotational Duty Manager team
Scheduling and overseeing maintenance and repairs in individual rooms and common areas
L3 or L4 Qualifications
Welsh Spoken Skills: No Welsh Written Skills: No
ILM Level 4 Management
About the employer
National Outdoor Centre - Plas Y Brenin Plas y Brenin
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
North Wales training to shortlist all applicants and refer to employer if suitable The Employer will contact you direct if your application is successful to arrange a suitable interview date and time