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Apprentice Venue Manager

Welsh Government
National Outdoor Centre - Plas Y Brenin Plas y Brenin Capel Curig LL24 0ET
£27,125 per year
Closing date
25 Jan 2022

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Role Type
Apprenticeship, Higher
Start Date
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Job Details

About the apprenticeship


We are looking for an experienced hospitality manager to join our team at the national outdoor centre.

This is an outstanding opportunity to drive sales and help build the hospitality sector in one of the UK's National Outdoor Centres. The new Venue Manager will manage a busy
kitchen, a bar and the available rooms for Plas y Brenin to make sure that the service provided meets the first-class experience of our courses. This role will play a key role in
the leadership of a world-class sports venue ensuring sales reach and exceed targets, managing several teams and providing innovative ideas to improve the customer

A key aspect of this role will be to handle the customer experience from start to finish including the ability to liaise with corporate clients and the associated teams to create the best possible customer experience from the corporate or public point of view. The new Venue Manager will oversee the maintenance of the venue, the catering, the bar and the entire customer experience.
The ideal candidate will have experience running busy hospitality venues and will have a positive, can-do attitude that can resolve issues with ease. Strong leadership skills and
the ability to effectively communicate will be essential skills for the new Venue Manager.



Overseeing customer experience, beverage and food operations for events and individual guests.
Deliver a variety of fabulous food offerings ensuring our menu is bursting with a combination of feel-good
comfort foods, healthy options.
Managing all maintenance and repairs of the venue grounds, property, equipment, and facilities.
Collaborate with the commercial team on course bookings and events and liaising with clients to determine event requirements.
Managing staff and overseeing schedules to make sure all departments have enough employees to aid guests.
Oversee personnel including receptionists, catering, housekeeping, and the outsourced facility management
company on their routine maintenance activities.
To be responsible for the preparation of the department's payroll forecast on a weekly basis, controlling payroll in
line with budget.
Maintain operational standards to the highest possible level in respect of service, hygiene, health and safety.
Manage a range of service suppliers and contractors onsite ensuring robust procurement.
Support financial activities including establishing and aiding stock management, department budgets and management
Ensuring recruitment, training, development and staff management, including carrying out performance
reviews/job chats as per company procedure.
Operate guest laundry service efficiently and effectively.
Providing customer service and accommodating clients who need extra assistance
Managing departments and teams, provide and produce KPI's
Providing training on changes in services and to suggest and implement new ideas
To be part of the onsite rotational Duty Manager team
Scheduling and overseeing maintenance and repairs in individual rooms and common areas


L3 or L4 Qualifications


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

ILM Level 4 Management

About the employer

National Outdoor Centre - Plas Y Brenin Plas y Brenin

Capel Curig
LL24 0ET

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

North Wales training to shortlist all applicants and refer to employer if suitable The Employer will contact you direct if your application is successful to arrange a suitable interview date and time


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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