Customer Experience and Marketing Co-ordinator Apprentice

Employer: Colliers International Property Consultants Ltd
Location: 50, George Street, London, W1U 7GA
Salary: £18,000.00 annually
Closing date: 23 Jan 2022

Specialism: Marketing
Sector: Advertising, Media & PR
Role Type: Apprenticeship, Higher
Start Date: May
Duration: Permanent

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Key responsibilities:

Managing the Internal Departmental Communications Strategy, providing regular updates on engagement and ROI
Managing the Teams Channel, creating content, managing time and re-sources and liaising with key team members for content
Management of the marketing inventory and develop and implement a mar-keting calendar for both Retail and Office sectors. Supporting the Head of CX in creating and launching a Social Value engagement at managed assets in collaboration with Head of Social Value Measurement
Assisting the Property Management team in departmental initiatives, such as blogs, case studies, events, pitches and company events
Supporting Retail team on marketing initiatives onsite including managing budgets, overseeing social media channels and content creating where ap-propriate
Implement Customer Experience initiatives across the Beyond Front of House portfolio including community engagement and social media
Co-ordinate the organisation of Customer Experience training for site staff and devise campaign to keep training fresh through Teams Channel and email prompts
Develop and support site staff - encouraging promotion of sites, obtain ten-ant feedback, engage with tenants through social media news and engage-ment plans
Identify and implement commercialisation opportunities in conjunction with Surveyors Identify tech solutions to aid us in improving customer experience and cost savings
Carry out CX assessment at properties as required
Build a database of suppliers, service providers for community engagement initiatives
Design and lead IPM surveys to collate data as required
Collating Case studies across all areas of IPM busines in order to be used in pitches and client events, internally and externally at managed sites as an examples service delivery
Writing blogs to promote department and site initiatives through liaison with Directors and Associate Directors to identify and promote best practice initiatives
Assisting with ad-hoc departmental projects
Acting as internal departmental marketing lead and working with Colliers Marketing on projects that fall out of the scope or have client focus
Any other task that may reasonably be required

Requirements and prospects

Desired skills

A creative innovator with ability to identify opportunities and strategies to take forward
Good knowledge of Microsoft Office products and social media applications and how to utilise in a business environment
Excellent written and oral communication skills
Able to effectively priorities responsibilities, manage own time and meet deadlines
Proactive approach and able to work on own initiative
Effective team player who must be able to work as part of a team and carry out instructions
Conscientious approach with excellent attention to detail

Personal qualities

Honest
Friendly personality
Creative thinking
Communication and Interpersonal skills
Adaptability and flexibility
Technologically competent
Achiever

Desired qualifications

Must be educated to minimum A-Level standard or equivalent

Future prospects

There may be an opportunity in the future for a full-time permanent position, perhaps at the end of the apprenticeship

Things to consider

Passion for Customer Experience

Customer Experience and Marketing Co-ordinator Apprentice

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