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Recruitment Customer Service Apprentice

Employer
Retrack Personnel
Location
The O2- Greenwich, 8th Floor, Mitire Passage, SE10 0ER
Salary
£8,385.00 annually
Closing date
21 Jan 2022

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Specialism
Business / Management
Sector
Recruitment
Role Type
Apprenticeship, Higher
Start Date
January
Duration
Permanent
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What will the apprentice be doing?

·Ensure that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.

· Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.

· Handling incoming service related calls, provide advice to customers and / or arranging relevant bookings

· Making follow up calls after service visit

· Calling lapsed customers and chasing service reminder bookings

What training will the apprentice take and what qualification will the apprentice get at the end?

This vacancy is supported by a level 4 Sales Executive apprenticeship programme. This is delivered by the apprenticeship college via masterclasses, theatre based learning and workshops twice monthly. On-going skills coach support will also be provided.

What is the expected career progression after this apprenticeship?

there will be a permanent vacancy offered on completion of the apprenticeship programme

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 4-9) Desired
GCSE or equivalent Maths (Grade 4-9) Desired
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