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Contact Centre Administrator

Employer
York Medical Group
Location
York
Salary
Competitive salary
Closing date
26 Jan 2022

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CALL HANDLER/CONTACT CENTRE ADMINISTRATOR

Various hours available, minimum 16hrs to 37.5 hrs per week

£9.14 per hour

Site: Tower Court

We offer 6 weeks annual leave and automatic enrolment into the NHS Pension Scheme.

We have an opening for a Call Handler/Administrator to join our existing Contact Centre team here at York Medical Group. The ideal candidate should be friendly and approachable, have excellent customer service skills, be computer literate, have an excellent telephone manner and be a flexible team player. Given that we are still working within a pandemic and the challenges health care provides are constantly facing, it is essential for candidates to be resilient, we find a good sense of humour really helps!

Main duties include;

Working in the Contact Centre alongside the triaging GP on duty and Contact Centre Supervisors you will be answering incoming telephone calls and assisting the processing of on-line appointment requests so patients are allocated the most appropriate appointment slot depending on their health needs, using the guidance from our signposting software/documents. Other duties could include greeting patients, registering new patients to the practice, processing and distribution of prescriptions and dealing with general enquiries.

The successful candidate must be available to work between 8am and 6.30pm. Knowledge of the Systm1 booking system and experience of working within a GP surgery would be an advantage but not essential as full training will be given.

This is a very busy environment to work in with constant demand for appointments, but you will be working with a great team of people who will support you along the way.

Interested candidates can download the job description and submit their application no later than the closing date of 31st January 2022.

Closing date: 31st January 2022 Previous applicants need not apply.

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Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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