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Customer Management Team Apprentice

Welsh Government
Gwasg Pia Cyf Unit 42, John Baker Close Llantarnam Ind Estate Cwmbran NP44 3AW
£6.50 PH
Closing date
21 Jan 2022

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


Assist to update & implement Pia's standard operating procedures (SOP) to ensure that Pia upholds the principles of the ISO9001 & ISO27001 Systems.
Provide an excellent & professional customer experience to existing & future customers
Support the work of the customer management team to promote the work of Pia & its products to generate new business & to maintain its reputation of being the UK's leading independent accessible format provider
Assist the Customer Management Team colleagues to carry out sales & marketing activities
Assist with the implementation of relevant & regular sales and marketing activities
Assist to update Pia's SOP, working with colleagues across Pia to develop new & existing procedures with the aim to maintain the ISO9001 & the ISO27001 Systems
Maintain & establish a rapport with potential & current customers to attract & retain business
Provide an excellent & professional customer experience to existing & future customers
Assist the Customer Management Team to provide quotes & ordered to customers within agreed timeframes & with the highest level of accuracy
Keep an up to date record of all marketing data in line with data protection requirements
Consistently demonstrate confidentiality & discretion when dealing with internal & external customers
Assist the Customer Management Team to regularly update Pia's social media channels
Promote the values of Pia & demonstrate the highest level of commitment to equalities

Additional information

Promote and adhere to all company Health & Safety policies & procedures
To undertake any other reasonable duties required to meet the needs of the business



• Adhere to Pia's values of quality, integrity and care
• Sense of humour
• Take personal responsibility
• Take pride in high quality work
• Contribute to an atmosphere of professionalism and mutual support
• Respond positively and creatively to setbacks
• Show integrity, fairness and consistency in decision making
• Treat individuals with respect and uphold their rights
• Act with a sense of common purpose
• Respond to colleagues with enthusiasm and commitment
• Make appropriate information available promptly
• Make time to support colleagues
• Recognise and value the contribution of colleagues
• Always remember Pia's Promise
• Good written and oral communication skills
• The ability to deal with customers face-to-face, over the phone and via email
• Ability to multi-task
• Ability to work flexibly
• Being able to work in a team
• Willingness to learn new skills
• Ability to organise and prioritise work independently in a fast-paced environment
• Knowledge of Microsoft Office, and general IT Literacy
• Ability to speak and write Welsh
• Willingness to undertake/contribute to projects in line with skills and interests


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 2

About the employer

Gwasg Pia Cyf Unit 42, John Baker Close
Llantarnam Ind Estate
NP44 3AW

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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