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Customer Service Apprentice

Lifetime Training
£184.80 - 356.40 per week
Closing date
18 Feb 2022

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Consulting & Business Services
Role Type
Apprenticeship, Intermediate
Start Date
12-18 months
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Job Details

At Rencol you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 18 months.

Do you want to make a big difference to our world? We may make small parts but the difference they have on peoples' lives, is big. Our products are used all over the world in many industries from slip clutch applications in electric car doors improving safety, to bearing mounts in motors improving efficiencies and saving electricity.

In this varied and rewarding role as a Customer Service Apprentice your core accountabilities will include:

- Ensuring that Health, Safety, Environment and Wellbeing are the number one priority, taking care of themselves, colleagues, and customers each day

- Responds to customer enquiries, processes orders and contacts customers across multiple businesses regarding any changes to their order using a variety of communication methods.

- To work at a pace which provides a cost-effective service, and which allows customers to contact us easily and without delay.

- Contributes to a culture of continuous improvement by identifying opportunities and generating ideas to improve the service offered to our customers and/or the efficiency of our internal processes.

- To always support colleagues, Team Coaches and Leadership team to make things happen and take action to build a high performing team.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
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