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Customer Service Apprentice

Employer
Lifetime Training
Location
Lincoln
Salary
£18k - 23.5k per year
Closing date
5 Feb 2022

View more

Specialism
Business / Management
Sector
Retail
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
12-18 months
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Job Details

The Customer Service Advisor will be responsible for setting customer expectations and keeping the customer updated throughout the service or repair of their vehicle. It is also their responsibility to sell additional products, take payments, and follow-up with the customer to ensure they are happy with the work completed. They will also provide support with additional ad-hoc duties as required.

As with all positions within dealerships, Customer Service Advisors are expected to uphold the highest ethical standards.

All Customer Service Advisor (Apprentices) will undertake a 15-month apprenticeship, which will be delivered by Lifetime Training and centrally managed by the Vertu Talent Team. This Apprenticeship programme has been built around a robust development pathway, creating a talent pipeline of colleagues who will support the business in Service Advisor role.

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means customers would not consider using our competitors.

 

Maximising Profit Per Customer Visit:

Product Promotion: Actively and professionally promote all ancillary products to achieve targets set by your manager every day.

Maximise Profit Opportunity: Actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

Data Quality: Accurately and consistently collect, input, and manage all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database.

Customer Follow-up: Maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed, and their custom retained.

Salary:

£18,000 pa - 1st 12 months

13 -18 months £21,840

on completion of apprenticeship (18 months +) min £23,500 + bonus (depending on hours) will be required to work weekends on a rota basis

Initial Working Pattern:

40 hours per working week

8am - 5pm Monday - Friday 1 hr lunch (1st 12 months)

Depending on your specific dealership - hours can vary between an average of 43 hours per week and 47 hours per week. With some weekend working. (13-18 months)

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website
Telephone
0333 014 3669
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