Technical Support Engineer Apprentice

The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based, however occasional travel to customers' sites in the UK and Ireland may be required. Flexibility on working times is necessary, within our shift pattern and to satisfy customers' needs.

The purpose of this role is:

• Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
• Handling incoming customer problems relating to the implementation and application of the software
• Logging requests in the call tracking system
• Seeking to resolve customer problems effectively and efficiently
• Providing an element of training and consultancy to customers
• Working with the Technical Services Manager in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
• To be a trusted advisor for the products allocated, including certification on products where applicable
• Staying up to date with the development of new products and operating systems
• Identifying opportunities to improve the efficiency of the team and the service it provides to customers

Requirements and prospects

Desired skills

• A Levels or Equivalent, with Level 2 Maths & English
• Good verbal and written communication skills
• Keen to develop a good understanding of the general IT landscape
• Self-motivated but a good team player

Personal qualities

• Technically Inquisitive
• Inquisitive personality
• Good communicator on the phone and in person
• Confident
• Driven to develop skills and knowledge
• Committed and reliable

Desired qualifications

• A-Levels or equivalent

Future prospects

• We have a well-defined Career Path within the Technical Team
• We would expect the Apprentice to have a long-term career with us and progress into Senior Support Engineer and then Technical Consultant

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates