Systems Support & Data Analyst Apprentice

Key responsibilities:

To assist in the configuration and ongoing support of essential business systems ensuring that the applications are used to their best effect
Interrogate databases and produce SQL queries to solve business problems
To respond to ad hoc queries
Develop reports in SSRS and Power BI to help the college understand and measure performance indicators
Provide technical advice and support to internal end users
Analyse, manipulate and provide information to customers using Microsoft Excel
To respond to customer queries in a timely and efficient manner

Professional Standards:

Exemplify behaviours which drive behaviour in-line with professional standards
Maintain up-to-date knowledge of developments and best practice in your area to provide sound professional advice to the staff
Actively participate in professional development and training activities, developing your own personal networks and reflecting on your own performance
Be a role model of excellence and professionalism for all staff and students

Responsibilities common to all Staff:

To establish, maintain and develop professional working relationships with colleagues
Follow all agreed Quality Assurance Mechanisms operating within the College and contribute generally to the establishment and development of a quality provision/service
The College operates a Performance Management Review Scheme through which objectives and development plans are agreed. All staff are required to participate in the scheme and, with their manager, are jointly responsible for the completion of agreed actions
The College is keen to ensure the health and safety of students, staff and visitors. All staff are responsible for complying with the Health and Safety at Work Act 1974 and ensuring no-one is affected by individual acts or omissions
The College aims to be a place in which people can work and study free from discrimination. All staff and students are required to comply with the College's Single Equality Scheme
To contribute to the College's Mission, Values and British Values
To be aware of, and responsive to the changing nature of the College and adopt a flexible and proactive approach to work
All employees are required as part of their duties to accept responsibility for safeguarding, Prevent and promoting the welfare of children and vulnerable adults

Review Arrangements:

This job description is not a rigid specification but identifies main responsibilities, which will be amended in the light of organisational need and in discussion with the postholder

Requirements and prospects

Desired skills

Good communication skills - both oral and written
The ability to document processes and procedures in a clear, concice and logical manner
Strong technical, troubleshooting and problem-solving skills and the ability to challenge the status-quo and think laterally
Proficiency in the use of MS Office and in particular Word and Excel
A strong attention to detail
Previous customer service experience, even if this isn't from an IT setting
A methodical approach, plus ability to plan, prioritise and mange own workload
Strong literacy, numeracy and organisational skills
Interpersonal skills -the ability to communicate in a clear and polite manner with a wide range of internal customers and external contacts at all levels

Personal qualities

The ability to work under pressure and meet tight deadlines
An appreciation of the importance of good team work, sharing ideas, and the confidence to know when to use own initiative
The ability to work in a confidential manner, handling sensitive information appropriately according to college guidelines
Self-motivation and a willingness to learn and develop new skills
The ability to grasp new concepts quickly and to generate fresh ideas
A willingness to work flexibly to enable the College to achieve its priorities
commitment to operating always in a healthy and safe environment
Must demonstrate suitability to work with children and vulnerable adults
To contribute to and maintain College values

Desired qualifications

The candidate must:

Hold an IT or business-related degree
Hold GCSE level 9-4, or equivalent, in English and maths
Have experience of interpreting complex rules and procedures, to support problem solving
Ability to analyse, interpret and summarise large or complex datasets
Experience of using a database to extract data or have experience of programming

Desirable criteria:

Future prospects

Potential of a full-time positionfor the right candidate on completion of the Apprenticeship

Things to consider

We offer an excellent salary and benefits package, which includes:

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