About the apprenticeship
You will be working in a busy BMW / MINI Retailer. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service. This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the MINI brand.
Main duties to include:
- Dealing with customers face to face delivering a high standard of customer service
- Building Rapport with new customers
- Dealing with enquires over the phone and in person
- Shadowing sales mentor
- Identifying and meeting the customers' requirements
There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.
This 12 month programme focuses on the core skills that a Sales Executive needs to be successful within a Retailer, and has been developed using a blend of face to face and digital learning concluding with a national customer service qualification and the BMW / MINI Sales certification.
Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training.
Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW / MINI Retailer (travel, accommodation and food).
- Customer service experience
- Excellent communication skills with the ability to build
relationships over the phone and face to face
- Passion for sales with a hunger to earn well
- Drive to achieve targets
- Commitment to the programme
- Professional, approachable and adaptable
Applicants are required to have, or predicted to obtain, GCSEs at grades A*-C/9-4 (or equivalent) in the following subjects English, Maths and ICT (or one other subject if candidate did not take ICT).
Welsh Spoken Skills: No Welsh Written Skills: No
BMW Retail Network Apprenticeship Programme
About the employer
Sytner Swansea Sytner Bmw, 375
Carmarthen Road, Cwmbwrla
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Prospective candidates will be invited to undertake a telephone interview with one of our Apprenticeship Recruitment Team. If you are successful at the interview process, then you will be recommended for a work trial at the respective BMW Retailer.