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Apprentice BMW Sales Adviser

Employer
Welsh Government
Location
Sytner Swansea Sytner Bmw, 375 Carmarthen Road, Cwmbwrla Swansea SA5 8LW
Salary
£20,000 per year
Closing date
30 Jan 2022

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Specialism
Sales / Customer Service
Sector
Consulting & Business Services
Role Type
Apprenticeship, Intermediate
Start Date
Ongoing
Duration
Undisclosed
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Job Details

About the apprenticeship

Duties

You will be working in a busy BMW / MINI Retailer. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service. This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the MINI brand.

Main duties to include:

- Dealing with customers face to face delivering a high standard of customer service
- Building Rapport with new customers
- Dealing with enquires over the phone and in person
- Shadowing sales mentor
- Identifying and meeting the customers' requirements

Additional information

There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.

This 12 month programme focuses on the core skills that a Sales Executive needs to be successful within a Retailer, and has been developed using a blend of face to face and digital learning concluding with a national customer service qualification and the BMW / MINI Sales certification.

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training.

Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW / MINI Retailer (travel, accommodation and food).

Requirements

Skills

Desired skills

- Customer service experience
- Excellent communication skills with the ability to build
relationships over the phone and face to face

Personal qualities

- Passion for sales with a hunger to earn well
- Drive to achieve targets
- Commitment to the programme
- Professional, approachable and adaptable

Qualifications

Applicants are required to have, or predicted to obtain, GCSEs at grades A*-C/9-4 (or equivalent) in the following subjects English, Maths and ICT (or one other subject if candidate did not take ICT).

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Qualification:
BMW Retail Network Apprenticeship Programme

About the employer

Sytner Swansea Sytner Bmw, 375
Carmarthen Road, Cwmbwrla
Swansea
SA5 8LW

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Prospective candidates will be invited to undertake a telephone interview with one of our Apprenticeship Recruitment Team. If you are successful at the interview process, then you will be recommended for a work trial at the respective BMW Retailer.

Company

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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