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Internal IT Apprentice - Level 6

223, Southampton Road, Portsmouth, PO6 4PY
£20,000.00 annually
Closing date
28 Jan 2022

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Role Type
Apprenticeship, Degree
Start Date
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'Partners in Positivity' captures our attitude to everything we do. We expect excellence from all our people and we do what is right, not just what is easiest. We bring positivity to work no matter how challenging the situation and strive to be judged on the positive impact we have on our clients and society.

As part of ITGL's internal IT team, the IT Support apprentice will:
  • Solve technical IT related problems when colleagues require assistance
  • Action requests on a variety of different IT platforms and systems
  • Advise ITGL employees on best practice
  • Assist in the development and formalisation of ITGL's IT systems, tools, and infrastructure
  • Create user guides and videos for education and training purposes
  • Create and update documentation
  • Maintain the IT asset registers
  • Source or create software solutions to support the business
  • Liaise and collaborate with third party IT providers

Requirements and prospects

Desired skills

  • Ability to manage time, prioritise work, and work flexibly to deadlines
  • Good technical knowledge of Windows 10 and Microsoft Office

Personal qualities

  • Strong commitment to personal development
  • Teamwork mentality and proactive communication style
  • Passion, energy, and enthusiasm to learn at pace and apply their learning
  • Genuine interest in technology
  • Desire to be recognised for delivering excellent service to colleagues
  • Self-motivation and innovative thinking

Desired qualifications

  • You must not hold an existing qualification at the same or higher level in a similar subject (e.g. a degree or masters in a similar subject)
  • A-level or equivalent in IT

Future prospects

To be discussed during the apprenticeship.

Things to consider

  • To be eligible to work in the UK and not in full-time education
  • To have lived in the UK and/or EU forthreeyears or more

Also, hybrid / flexible home working is available.

ITGL is a friendly and supportive working environment, in fact our people say it is like a family. Everyone is valuable, and everyone makes a difference.
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