This job has expired

Trainee IT Technician

Welsh Government
Woodpecker Flooring Woodpecker House 26 Pant Glas Industrial Estate Bedwas CF83 8DR
£14,560 per year
Closing date
27 Jan 2022

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Engineering & Aerospace
Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


• Triage of all Requests within the IT Service Desk Framework and Tools
• Ensure IT Service Desk service level agreements (SLA) are met
• First receiver for all IT Emergency Request calls
• Creation of New Requests deemed Critical
• Provide support to all users for hardware related issues
• Maintenance of IT Asset Management records
• Delivery of IT Auditing Requirements
• Assist with Hardware and Software Roll Out Projects
• Delivery of IT Onboarding for new colleagues
• Delivery of IT Offboarding for leavers
• Delivery, where required, of inductions and basic training for new colleagues
• Maintain IT Loan Equipment, in readiness for hardware issues so always ready for checkout
• Setup, Configuration and Support of all Printers
• Assist in the Delivery of a Clean Desk Policy (Cable Management & Security Considerations)
• Delivery of optimised and secure networks both On-Premise and ‘In Cloud'
• Undertaking Penetration Assessments/Testing
• Cover for colleagues during holidays (meetings & duties where applicable)
• Continuously improve job knowledge through learning opportunities

Additional information

• The role is 7:30 till 16:30 Monday to Friday, lunch 60 minutes. The position is a salaried position and more hours within the responsibility of this role will be required.
• Holiday allowance is 25 working days plus bank holidays. 3 days of the 25 must be taken in the days between Christmas and New Year. Holiday must be taken during the year
• Trial period for three months in which the notice period is one week. After confirmation of employment, the notice period will extend to one month.
• On confirmation, the Contract of Employment, H&S Handbook must be signed, and the staff handbook will be available for reading before signing. A copy of your driving license and passport is required.
• Salary is paid on the last day of the month.
• Based full time at Woodpecker House
• Work very closely with the IT Manager in execution of IT Deliverables
• Delivering a world class IT Service to colleagues and customers
• Delivery and maintenance of all Woodpecker infrastructure and systems both in ‘the Cloud' and On-Premise
• Supporting management of the IT Service Desk
• Delivery of IT Service across all Business Units/Territories
KPI's - Communicated Daily:
• Service Desk SLA's 97.5% with no External Dependencies
• Service Desk SLA's 90% with External Dependencies



• Great at keeping on top of things and well organised
• Passionate about IT
• Willing to go the extra mile
• Able to cycle between different speeds (fast where possible / slow, detailed & considered where needed)
• Problem solving skills
• Efficient Multi-tasking
• Proactive and Inquisitive (questioning existing ways of doing things)
• Excellent communication skills (written and oral)
• Strong Willingness and Want to Learn
• Trustworthy


• A good level of IT is needed for this position


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 2

About the employer

Woodpecker Flooring Woodpecker House
26 Pant Glas Industrial Estate
CF83 8DR

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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