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Audiology Department Apprentice

Welsh Government
Swansea Bay University Health Board Swansea Nhs Trust, Singleton Hospital Sketty Lane, Sketty Swansea SA2 8QA
Apprenticeship rates
Closing date
30 Jan 2022

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


• Communicate effectively with patients, carers, health and social care professionals and others who contact the Audiology Service face to face or by telephone, in a calm professional manner.

• Provide an efficient reception service, ensuring the reception desk and telephones are attended continuously during normal working hours

• Receive and process routine and ad hoc information appropriately.

• Ensure the outpatient administration and appointment system run smoothly and effectively

• Communicate messages accurately and in a timely manner, recognising different requirements for dealing with routine and urgent messages Liaise with colleagues as appropriate.

• Liaise with the Audiology administration manager to ensure efficient/effective administrative/reception support

• Registration of new patient referrals using computerised systems. Ensure records are kept up to date.



Be flexible within normal working hours (37.5 hours per week)

Candidates should be self motivated, willing to learn and have a positive, can-do attitude and approach to be part of a team that delivers a high quality service to all.

Providing office support for both employee and customer relations

Maintain organised files and records of business activity

Researching company data and archived reports

Giving feedback on office efficiency and suggesting possible improvements


Good GCSE results - 5 at A-D IT skills to include Microsoft Office


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration

About the employer

Swansea Bay University Health Board Swansea Nhs Trust, Singleton Hospital
Sketty Lane, Sketty

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be confirmed


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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