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Business Administration Apprentice

Welsh Government
Cardiff University - School of Psychology Tower Building 70 Park Place Cardiff CF10 3AT
£17,338 per year
Closing date
27 Jan 2022

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Business / Management
Consulting & Business Services
Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


To complete a training programme as set out by the School of Psychology in conjunction with training provider as part of an apprenticeship scheme with a view to obtaining skills and expertise in general administration activities within higher education.
Deal with simple & routine enquires from internal & external customers in a professional manner, following established procedures, referring complex enquires to relevant staff members, ensuring all relevant facts & information needed is recorded & passed on
Undertake a variety of routine administrative duties to support the team and department
Update administrative systems with basic information
Take an active role in the team supporting team objectives & other team members
Cover reception when required.
To provide support for the organisation & set up of events, open days & public engagement activities.
Ensure the regular filing & retrieval of correspondence & records
Assist with purchase orders, catering bookings & other basic financial activities
Undertake photocopying duties
Updating of records using databases, spreadsheets & specialised software
Take notes at meetings as & when required
Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
Abide by University policies on Health & Safety & Equality & Diversity
Ensure standard guidelines & procedures are adhered to
To perform work-related tasks to be assessed by the apprenticeship training provider

Additional information

We are recognised internationally for sustained excellence in research, impact, and research-led teaching. We are a large School with over 50 academic staff, over 600 undergraduates and 150 postgraduate students. In the last assessment the School attained the highest rating of ‘excellent' for its teaching from the HEFCW Teaching Quality Assessment Panel.

Many individuals in the School are leading figures in their research areas. In the last Research Excellence Framework, we entered as a unit of over 80 staff with our colleagues in Psychological medicine. We were placed 2nd in our topic area across the UK. We have state of the art laboratories and experimental expertise across the range of psychology and are currently building one of the largest and best equipped imaging centres in Europe (see:
Our collective aim is to understand the psychological and biological foundations of behaviour at both individual and group levels. The research undertaken in the School ranges from 'synapse to society', and includes normal behaviour in development and adulthood, the breakdown of cognition after stress, trauma and in neurological and/or genetic conditions, as well as key psychological issues of broad importance to society, such as prejudice, reproductive health and understanding risk. The School also contributes to cross-disciplinary University Research Institutes in Neuroscience and Mental Health, Sustainable Places, and Energy Systems Research.



1. A minimum of 5 GCSEs or equivalent at grade A* to C including Maths and English
Knowledge, Skills and Experience
2. Experience of using common office IT packages (e.g. MS Office - Word, Excel and Outlook)
Customer Service, Communication and Team Working
3. Ability to communicate effectively and professionally with a wide range of people, both in writing and verbally.
4. Ability to clearly record information to pass on to others
5. Ability to work as an effective team member
Planning, Analysis and Problem Solving
6. Ability to work efficiently and accurately, and be able to meet deadlines
7. Ability to solve common problems using established procedures and practices
8. A willingness to undertake further training and development and enhance educational qualifications in parallel to obtaining work experience.
Desirable Criteria
9. Basic knowledge of the Welsh language


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 2

About the employer

Cardiff University - School of Psychology Tower Building
70 Park Place
CF10 3AT

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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