About the apprenticeship
Plas Madoc Leisure Centre based in Wrexham is best know for it's leisure swimming pool and referred to as a “tropic Lagoon”, with its incredible wave machine, like none other in the Wrexham area. The leisure centre is equipped with all things sport and fitness to give the community an opportunity to succeed and gain results. Plas Madoc, are looking to add to their fantastic team and are on the lookout for an Apprentice Active Leisure Duty Officer to be responsible for opening and closing the building, operating all activities, supervising the teams, and oversee dry-side facilities.
The pattern of work will include evening, weekends, and bank holidays.
To be a key holder, responsible for opening and closing the Centre.
To be the first point of contact for all operational issues when on Duty.
To be the main First Aider when on duty.
Must be able to interact with all customers in a professional manner i.e. Face to face, emails, telephone & social media.
To set up tills at the start of the shift and cash up tills at the end of the shift.
To ensure pool water readings are taken on time and dealt with accordingly.
To carry out regular checks of the building including the pool plant room and deal with any issues that may arise.
To deal with or report any maintenance faults to the Operations Manager.
To liaise with contractors on site when carrying out maintenance work and monitor the work being carried out.
Additional Daily duties to include
To carry out daily checks of the building.
To record any staff absences in accordance with company procedures and arrange cover where needed.
To set up equipment ready for any activities or events that are being held in the Centre and ensure all equipment is stored in the correct manner upon completion.
To accept, check, sign for and store appropriately any deliveries that arrive whilst on shift.
To ensure that the banking is prepared on a weekly basis ready for collection.
To be familiar with all Reception procedures and the booking system.
To promote a welcoming environment to all customers.
To attend meetings as required.
To support the General Manager in the operation of all events and tournaments.
To carry out such duties as may be determined by the Senior Management team.
Be flexible and organised in your approach to work.
Be flexible with shifts changes that may be required due to sickness, holidays, or emergencies.
To maintain good working relationships with outside agencies and the public to uphold the Centre's image.
To always maintain the highest standard of professional conduct with customers, colleagues, stakeholders, and the public, both at work and socially.
To contribute to sharing ideas, knowledge, and best practice to ensure the long-term success of Splash Community Trust and the Centre.
To adhere to employment policies as detailed in the Employee Handbook.
To follow all health & safety procedures to ensure the safety of yourself, colleagues, customers and others who may be affected by your behaviour.
To uphold Splash Community Trust's commitment to equality of opportunity to all by following the Equality & Diversity Policy.
To adhere to all of Splash Community Trust's policies & procedure.
To support Splash Community Trust in achieving its environmental aims and objectives.
Specific responsibilities of the post:
To line manage the Cafe team, Cleaner's and Dry-side team. Create rotas, authorise and record annual leave, sickness and general HR issues.
Take an active role in recruiting staff including short listing and interviewing.
Take a lead role to support the café
Take a lead role to support the covid19 community support hub and collate information for the project and liaise with external organisations to drive the project forward.
Support the Operations Manager in setting and delivering high standards of hygiene cleanliness within the centre and that all activity areas are properly presented and prepared for customer use.
Set cleaning & hygiene standards and devise work schedules. Ensure all cleaning/hygiene meets the required standards.
Support the Operations Manager in the development and promotion of a strong health and safety culture within the centre.
Update Teams and all relevant others with information.
Work with the Senior Management team to produce an annual plan for activities to develop the business.
Develop the dry-side areas and increase business opportunities.
• Experience of supervising a team
• Experience of being a key holder, responsible for all activities on site
• Experience of monitoring a pool plant room is desirable
• Must be able to work under pressure and meet deadlines
• Demonstrate a clear understanding of customer needs
• Experience of working within a busy leisure centre environment within the public or private sector
• Experience of preparing daily banking ready for the cash collection
• Demonstrate an understanding of how a third sector organisation operates; be sympathetic to the aims of Splash Community Trust; and be sensitive to the political nature of the organisation
Must have at least 5 GCSE's or equivalent including Maths and English
Ideally educated to A-level or equivalent
Evidence of Continuous Personal Development
A pool plant qualification is desirable, but training will be given. Must be willing to complete the Pool Plant Operators course and successfully pass the exam
A valid 1st Aid qualification is desirable. Must be willing to complete the course and successfully pass the exam.
Welsh Spoken Skills: No Welsh Written Skills: No
Level 3 Leisure Management
About the employer
Splash Community Trust Plas Madoc Leisure Centre
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Face to face interviews to take place if successful applicant is shortlisted.