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Apprentice Duty Officer

Welsh Government
Splash Community Trust Plas Madoc Leisure Centre Llangollen Road Acrefair LL14 3HL
£15,500 per year
Closing date
31 Jan 2022

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Role Type
Apprenticeship, Advanced
Start Date
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Job Details

About the apprenticeship


Plas Madoc Leisure Centre based in Wrexham is best know for it's leisure swimming pool and referred to as a “tropic Lagoon”, with its incredible wave machine, like none other in the Wrexham area. The leisure centre is equipped with all things sport and fitness to give the community an opportunity to succeed and gain results. Plas Madoc, are looking to add to their fantastic team and are on the lookout for an Apprentice Active Leisure Duty Officer to be responsible for opening and closing the building, operating all activities, supervising the teams, and oversee dry-side facilities.
The pattern of work will include evening, weekends, and bank holidays.
Key Responsibilities:
To be a key holder, responsible for opening and closing the Centre.
To be the first point of contact for all operational issues when on Duty.
To be the main First Aider when on duty.
Must be able to interact with all customers in a professional manner i.e. Face to face, emails, telephone & social media.
To set up tills at the start of the shift and cash up tills at the end of the shift.
To ensure pool water readings are taken on time and dealt with accordingly.
To carry out regular checks of the building including the pool plant room and deal with any issues that may arise.
To deal with or report any maintenance faults to the Operations Manager.
To liaise with contractors on site when carrying out maintenance work and monitor the work being carried out.

Additional information

Additional Daily duties to include
To carry out daily checks of the building.
To record any staff absences in accordance with company procedures and arrange cover where needed.
To set up equipment ready for any activities or events that are being held in the Centre and ensure all equipment is stored in the correct manner upon completion.
To accept, check, sign for and store appropriately any deliveries that arrive whilst on shift.
To ensure that the banking is prepared on a weekly basis ready for collection.
To be familiar with all Reception procedures and the booking system.
To promote a welcoming environment to all customers.
To attend meetings as required.
To support the General Manager in the operation of all events and tournaments.
To carry out such duties as may be determined by the Senior Management team.
Be flexible and organised in your approach to work.
Be flexible with shifts changes that may be required due to sickness, holidays, or emergencies.
To maintain good working relationships with outside agencies and the public to uphold the Centre's image.
To always maintain the highest standard of professional conduct with customers, colleagues, stakeholders, and the public, both at work and socially.
To contribute to sharing ideas, knowledge, and best practice to ensure the long-term success of Splash Community Trust and the Centre.
To adhere to employment policies as detailed in the Employee Handbook.
To follow all health & safety procedures to ensure the safety of yourself, colleagues, customers and others who may be affected by your behaviour.
To uphold Splash Community Trust's commitment to equality of opportunity to all by following the Equality & Diversity Policy.
To adhere to all of Splash Community Trust's policies & procedure.
To support Splash Community Trust in achieving its environmental aims and objectives.
Specific responsibilities of the post:
To line manage the Cafe team, Cleaner's and Dry-side team. Create rotas, authorise and record annual leave, sickness and general HR issues.
Take an active role in recruiting staff including short listing and interviewing.
Take a lead role to support the café
Take a lead role to support the covid19 community support hub and collate information for the project and liaise with external organisations to drive the project forward.
Support the Operations Manager in setting and delivering high standards of hygiene cleanliness within the centre and that all activity areas are properly presented and prepared for customer use.
Set cleaning & hygiene standards and devise work schedules. Ensure all cleaning/hygiene meets the required standards.
Support the Operations Manager in the development and promotion of a strong health and safety culture within the centre.
Update Teams and all relevant others with information.
Work with the Senior Management team to produce an annual plan for activities to develop the business.
Develop the dry-side areas and increase business opportunities.



• Experience of supervising a team
• Experience of being a key holder, responsible for all activities on site
• Experience of monitoring a pool plant room is desirable
• Must be able to work under pressure and meet deadlines
• Demonstrate a clear understanding of customer needs
• Experience of working within a busy leisure centre environment within the public or private sector
• Experience of preparing daily banking ready for the cash collection
• Demonstrate an understanding of how a third sector organisation operates; be sympathetic to the aims of Splash Community Trust; and be sensitive to the political nature of the organisation


Must have at least 5 GCSE's or equivalent including Maths and English
Ideally educated to A-level or equivalent
Evidence of Continuous Personal Development
A pool plant qualification is desirable, but training will be given. Must be willing to complete the Pool Plant Operators course and successfully pass the exam
A valid 1st Aid qualification is desirable. Must be willing to complete the course and successfully pass the exam.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Level 3 Leisure Management

About the employer

Splash Community Trust Plas Madoc Leisure Centre
Llangollen Road
LL14 3HL

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Face to face interviews to take place if successful applicant is shortlisted.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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