This job has expired

Customer Service Advisor Apprenticeship

Welsh Government
Unit 1b Century Park, Swansea Enterprise Park Swansea SA6 8RP
National minimum wage
Closing date
4 Feb 2022

View more

Sales / Customer Service
Role Type
Apprenticeship, Intermediate
Start Date
You need to sign in or create an account to save a job.

Job Details

About the apprenticeship


• Responsibility for booking, checking, and shipping of surgical loan kits form use in Hospital theatres.
• Responsibility for the maintenance of an electronic database that contains all relevant customer details.
• Identifying prospective new customers / clients of the business by using the internet, social media and other appropriate methods.
• Undertaking telephone contact with the customers within the company/hospital.
• Keeping records of prospective new clients, the contact details of the responsible person within the business, and the outcomes of the initial discussion.
• Maintaining and developing an ongoing relationship with major customers of the company and key client personnel.
• Administering a stock control, order processing and invoicing system and to produce first level sales figures and reports.
• Responsibility for stock receipt and delivery arrangements to customers.

Additional information

This is a great opportunity to join our company at an exciting point in our growth.
OsteoPlus manufacture general and bespoke surgical instruments. Our client base is the medical profession so this role won't involve working with the general public. We are an expanding company that can offer a long-term career for the right individual



• Outgoing
• Good communicator
• Highly organised
• Keen eye for detail
• Willingness to learn
• Computer literate (MS Excel and MS Word)
• Reliable


Educated to GCSE level


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Customer Service

About the employer

Unit 1b
Century Park, Swansea Enterprise Park

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements



Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert