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Junior MFP Engineer

Welsh Government
Jellyfish Solutions Cardiff Business Park 44 Lambourne Crescent Cardiff CF14 5GG
National minimum wage
Closing date
4 Feb 2022

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


• Setting up and installing new printers, copiers, scanners, and copier management software.
• Providing routine service and maintenance to copiers, scanners, printers, and fax machines.
• Troubleshooting and repairing malfunctioning printers, and copiers.
• Providing demonstrations and customer training.
• Providing excellent customer support and service.
• Keeping abreast of the latest technologies and practices in the industry

Additional information

Jellyfish Business Solutions is a rapidly expanding business solutions provider based in Cardiff and servicing customers in and around the South Wales area.
Due to expansion. we are searching for a junior MFP engineer to install, service, and repair a variety of printers, copiers, and scanners. In this role, you will be required to set up new systems, perform routine maintenance, and resolve technical issues, both on-site at customer premises and remotely over the telephone or via remote support tools.
Following suitable training, you should be able to accurately diagnose faulty equipment and implement effective repairs.
To ensure success as an MFP engineer, you should have a good understanding of copier and printer technology (for which training will be provided), great analytical thinking abilities, and excellent interpersonal skills. An interest in how things work along with a basic understanding of IT and health and safety would be advantageous, as the role does involve a certain degree of lifting and moving of large copier devices. Ultimately, a first-class MFP engineer should demonstrate exceptional problem-solving abilities, and be able to provide customers with in-depth training and support.



• Professional and customer-focussed attitude.
• Basic IT literacy.
• Valid driver's license.
• Strong organisational and time management abilities.
• Good written and verbal communication skills.
• Strong customer service skills.
• Analytical thinking and problem-solving abilities.
• Able to work unscheduled hours in some cases.




Welsh Spoken Skills: No Welsh Written Skills: No

Course details

IT User

About the employer

Jellyfish Solutions Cardiff Business Park
44 Lambourne Crescent
CF14 5GG

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be held at Business Premises


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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