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Welsh Government
Challenger Business Services The Office, Danyrhiw Works Tan Y Rhiw Road Resolven SA11 4NB
Apprenticeship rates
Closing date
31 Jan 2022

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


Role overview
Our growing marketing business seeks a motivated Administrator to help with our existing client base. The role will mainly consist of maintaining data spreadsheets for accounts and orders, processing sales and dealing with general customer enquiries. The successful candidate will be a dedicated individual who loves a challenge. Previous experience is not necessary as full training will be provided. The successful candidate will also have the opportunity for further progression and responsibilities within the company dependent on job performance.

Describe a typical day
· Create sales lists using the use of Google and Microsoft Excel
· Keep records with the use of IT skills and update them as necessary
· Organise paperwork into files and process
· Create and send invoices to customers
· Reach out to customer leads through cold calling
· Expedite the resolution of customer problems and complaints to maximize satisfaction
· Continuously improve through feedback

Main duties / responsibilities include
· Make outbound sales calls to businesses
· Organise company records digitally and through filing of paperwork
· Answer sales and general customer service enquiries over telephone and email
· Process sales and complete general admin requirements



• A positive ‘can do' attitude
• Enthusiasm
• Reliable
• Committed
• High expectations
• Team player
• Excellent communication skills - verbal and written
• Excellent organisation skills, methodical with the ability to prioritise tasks
• Excellent customer service skills with the ability to build strong working relationships with both internal and external customers


GCSE (or equivalent) in Maths and English at Grade A*-C / Level 2 preferred


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

IT Users (Wales) - Level 2

About the employer

Challenger Business Services The Office, Danyrhiw Works
Tan Y Rhiw Road
SA11 4NB

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

If successful, you will initially be invited to assessment at ITeC Digital Training (via Teams during COVID-19) to confirm eligibility - please have available proof of ID and any relevant certificates


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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