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Field Engineer Apprenticeship

Welsh Government
OneCom Unit 1 Denvale Trade Park Cardiff CF24 5AA
£6.50 per hour
Closing date
7 Feb 2022

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Role Type
Apprenticeship, Advanced
Start Date
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Job Details

About the apprenticeship


• Attend customer sites throughout the UK to assist with:
Installation of UC systems and associated applications
Installation of associated infrastructure (Network equipment, Cat5/6 cabling)
On-going maintenance and support of UC solutions
• Undertake site surveys, audits and system backups
• Provide telephone support and remote diagnostics to customers
• Use of supplier portals to raise and escalate customers' support queries through to completion
• Maintain and update all relevant installation and maintenance documentation and service support tickets



• Tackles problems on their own initiative
• Enjoys working with people
• Delivers every time to high standards - time, cost, quality, efficiency and value
• Takes on and achieves targets and project deadlines, gets work done reliably
• Understands how own role contributes to business objectives and internal/external customer satisfaction
• Is confident gathering information
• Can work as part of a team
• Is patient, tactful, diplomatic and approachable
• Can remain calm in challenging situations
• Communicates in an open, candid, complete and consistent manner
• Understands how their own role contributes to the business objectives and external customer satisfaction
• Puts in a sustained effort to achieve goals; remains focused on the end result


Minium 3 GCSE or equivalent English / Welsh Maths and A.n. Other a to C


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

IT, Web, Software and Telecoms Level 3

About the employer

OneCom Unit 1
Denvale Trade Park
CF24 5AA

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

ALS to send CV's over to Onecom for review and if successful then ALS will make interview arrangements via Teams. Communicating with


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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