Technology Apprenticeship Programme 2019, UK

Fidelity International
11 Oct 2018
26 Oct 2018
Role Type
Start Date
About Fidelity International

Fidelity International provides world class investment solutions and retirement expertise to institutions, individuals and their advisers - to help our clients build better futures for themselves and generations to come. As a private company we think generationally and invest for the long term. Helping clients to save for retirement and other long term investing objectives has been at the core of our business for nearly 50 years.


The Technology services we provide underpin every area of the global Fidelity business.

What do we do?

The technology services we provide underpin every area of the global Fidelity business: investment, revenue, operations, compliance, finance, legal, marketing, customer service. Beyond this, we provide day-to-day infrastructure services including data centres, networks, proximity services, security, voice, incident management and remediation.

Delivery Support

This project delivery function supports the business by managing the delivery of infrastructure elements of change projects, along with the management of end-to-end technology infrastructure projects and their portfolios. Typically this equates to either running or supporting between 210-240 projects.

Platform & Storage

The 'platform and storage' infrastructure group is responsible for the design, engineering, implementation, support and maintenance of the underlying 'infrastructure' elements of every application and service hosted within Fidelity International.

Technology Infrastructure Services (TIS)

TIS are committed to delivering technology infrastructure services to its clients, both internally within Fidelity International and its external, to support them in achieving their business strategies and goals within the context of the overall Fidelity International technology strategy. Responsibility for a range of services covering design, engineering, collaboration technologies and big data, as well as implementation and operational support for infrastructure related to cloud platforms, digital, web and middleware.

Service Management

The TIS service management team comprises several separate functions that provide centralised services to Technology and the wider business. These services comprise Incident Management, Problem Management, Change Management, Bridge Operations, support and administration of ServiceNow, Service Delivery Management, the Service Desk, Environment Scheduling and Production Acceptance.

What will I be doing?

Over your two year apprenticeship programme, you will be based at our office in Surrey, where you'll not only learn how technology makes our organisation work better, but also build your knowledge of the business itself. We have apprenticeship opportunities in technology infrastructure services (TIS) and delivery.


You'll work with colleagues in multiple business areas, as well as those across the wider technology group, and gain a breadth of insight into how we operate as a business while networking with senior managers from day one.


You will be on Level 3 apprenticeship standard relevant to your role. At every stage, your development will be underpinned by the best training and professional certified courses with the aim of employing you full-time once you have completed your apprenticeship qualification. You will spend one day a week offsite as part of your apprenticeship programme, fully focused on your learning and development.


Depending on your role and the team you join, you'll work with various business teams to understand and document their needs, then liaise with developers and system architects to clearly define those requirements and implement solutions to meet them. You'll gain a wide range of experience from development to testing, requirements specification to problem resolutions and solution design.

What we look for
  1. We want people that are interested in both the industry and the sector but ultimately those that are looking for a career which will reward them in both job satisfaction and development.
  2. You will be highly driven with the intellectual curiosity for progression. You don't need to have an ICT related background, but an interest in computing, systems and engineering would help you adapt quicker.
  3. You will have the ability to build your network with individuals from a range of business cultures and backgrounds, both internally and externally.
  4. People with an innovative and inquisitive disposition are those best suited for our apprenticeships as you explore the fusion between existing and new technologies.

Academic Standard

We look for candidates who have a minimum of three C's at A level or equivalent and who have already obtained at least five GCSEs between A*-C, two of which we prefer to be English and Maths.

Learning and development

Unlike other firms that hire on a volume basis, we take on a select number of apprentices. You will be highly valued here, so your development is heavily invested in from day one.

Salary and Benefits

We invest a lot of time and resource into our apprentices, ensuring you receive a really strong remuneration package including salary and lifestyle benefits. Our apprentices receive a starting annual salary of GBP17,500 plus a GBP500 welcome bonus upon starting as well as a bonus after year one of GBP1,000 provided that you are on track with your qualification.

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