Customer Service Apprenticeship

Key Training
Team Valley, Gateshead
£160 per week
23 Oct 2018
23 Nov 2018
NE11 0HW
Start Date
12-18 months

Vacancy description

  • Communicating over the telephone with clients and colleagues.
  • Displaying excellent customer service skills continuously.
  • Organising and reporting data and data input.
  • Managing in house computer systems. 
  • Maintaining a Company Archive.
  • Updating data and shredding.
  • Using a diary system.
  • Sending and receiving emails. 
  • Postal and Stationery Duties.
  • Filing and maintaining internal documents. 
  • Storing and retrieving information.
  • Meeting and Greeting visitors.
  • Scanning documents. 
  • Payroll Duties.
  • Creating and issuing invoices.

Desired skills

  • Ability to make efficient use of resources
  • High level of motivation 
  • Good social skills 
  • Attention to detail 
  • Excellent communication skills 
  • Ability to multi-task 
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages

Personal qualities

  • Ability to work independently and as part of a small and busy team. 
  • Responsible 
  • Punctual 
  • Efficient 
  • Be able to use own initiative 
  • Excellent telephone manner 

Desired qualifications

  • A-C GCSE (or equivalent) grades in maths and English