Operations Assistant Apprentice

Waterside Business Park Foremost Ho, Eastways, Witham, CM8 3PL
Annual wage: £9000
24 Oct 2018
24 Nov 2018
PFE Express Ltd
Start Date
12-18 months

About the employer

Unrivalled commitment to Customer Service standards, passion for our Customer's business and innovation within the Freight Forwarding and Logistics industry are the core components of who we are. We have a purpose built head office and warehousing facility in Witham, Essex which is home to the seafreight, warehousing, haulage and national distribution services. Exports and Airfreight are headquartered at our dedicated office and warehouse facility in Manchester.


Job summary

PFE are currently recruiting for an apprentice to join their friendly, hardworking team as an Operations Assistant Apprentice.

Duties Summary:

To assist in the day to day of operations of key account management including: liaising with logistics partners to oversee the movement of goods, liaising with the customer to keep them informed of any issues and the upkeep of related administrative tasks.

Main duties:

  • Communication with Suppliers to provide up to date information relating to shipments
  • Assist in raising invoices
  • Assist in raising cost confirmations
  • Communication with the customer to report any issues and assist in resolution
  • Communication with our partners to arrange and monitor movement of goods
  • Providing administrative assistance to Key Account Manager

Additional duties:

  • Creating and maintaining KPI reports
  • Creation of warehouse files and Devan instructions
  • Assisting in updating internal systems

Main responsibilities:

  • To provide administrative support to key account managers
  • To provide excellent customer service to key stakeholders on the account
  • To work with our partners to ensure the smooth and effective operational management of the account

Working week

  • Mon - Fri 9-5.30 (hour for lunch) Total hours per week: 37.50

Desired Skills

Technical skills:

  • Knowledge of Excel
  • Data inputting
  • Spreadsheets

Soft skills:

  • Highly organised and structured approach to tasks
  • Work on own initiative but also as part of a team
  • Flexible approach to working during busy periods.
  • Ability to develop relationship with customers
  • Strong task orientation – can do approach

Personal Qualities

  • Confident
  • Happy to pick up the phone
  • Strong work ethic
  • Personable


  • If you do not have Maths and English GCSE grades A*-C (or equivalent) we will support you to achieve Functional Skills in those subjects. 

Future Prospects

  • If hard work is shown throughout the Apprenticeship there is the possibility for a full time position in the company, the company are keen for the Apprentice to stay in the company and grow.

Training to be provided

  • Level 2 in Customer Service
  • Functional skills in English and math's - If required
  • Full in house company training

Apprenticeship Standard

  • Customer service practitioner

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