Customer Service Apprenticeship

Key Training
Newcastle Upon Tyne, Tyne and Wear
£150 per week
24 Oct 2018
24 Nov 2018
NE45 5AD
Start Date
12-18 months

Main Duties:

  • Selling newspapers and magazines
  • Selling financial products and services to meet targets
  • Selling stamps and dealing with letters and parcels
  • Paying out pensions and benefits
  • Accepting bill payments
  • Dealing with vehicle registration and car tax
  • Selling travel insurance and foreign currency
  • Making sure the books balance at the end of the day

Desired skills

  • Ability to make efficient use of resources
  • Excellent communication skills and telephone manner
  • Ability to multi-task
  • Strong Numeracy and Literacy skills
  • Sound knowledge of Microsoft, Excel packages and Social Media platforms
  • Ability to work independently and as part of a team
  • Ambitious individual, who is driven to achieve successful results

Personal qualities

  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail
  • Punctual
  • Efficient
  • Be able to use own initiative

Desired qualifications

  • A-C (or equivalent) grades are preferred but not essential