Apprentice Service Administrator

1 day left

24 Oct 2018
21 Nov 2018
Start Date
Apprentice Service Administrator

Rate of pay: GBP5 per hour / GBP200 per week

Location: Whiteley

Hours: Monday - Thursday. 8:30am - 5:30pm, Fri 8am - 5pm

Duration of apprenticeship: 15 months training

Qualification gained: Diploma in Business Administration - Level 3

Onecom is recruiting for an Apprentice Service Administrator to join our Whiteley Service team with the potential to gain full time employment with the organisation.

About the Apprentice Service Administrator:

The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business.

This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.

Main responsibilities of the Apprentice Service Administrator:

Returns and Repair Management, including creation of returns, testing and validation for Mobile, IT and Telephony devices and accessories, including: Validation of Returns, Goods In, Quote Management, Dispatching of goods, Testing and Data wiping (if required), Creation of inspection/fault reports (if required), Creation of customer invoices
Device programming based on customer requirements (if required)
Ensure all materials and goods are stored correctly to minimise the possibility of damage or deterioration
Responsible for returns and repairs processing
Ensure all information is tracked and kept up to date on the company system
Comply with company policies, processes and procedures
Support, co-ordinate and maintain relationships with internal teams
Any other duties as required by the line manager commensurate with the position
Prioritising workload in a busy environment
Ensuring that processes, existing or new are in place and being adhered to
Ensuring that quality of service delivery to the business and our customers is consistent, even at busy times

Requirements of the Apprentice Service Administrator:

GCSE grades A-C in Maths and English (or equivalent) but not essential.
Computer literate and knowledge of MS Packages
Good communication skills are essential (both verbal and written)
Excellent attention to detail and accuracy
Administration experience (desirable)
A positive "can-do" attitude
Ability to work to strict deadlines and prioritise workload
Ability to work as of a team and contribute to the overall success of the team and organisation
Is patient, tactful, diplomatic and approachable
Is able to remain calm in challenging situations
Understands how own role contributes to business objectives and internal customer satisfaction
Puts in a sustained effort to get things right; stays focused on the end result
Tackles potential problems on own initiative

Benefits of becoming the Apprentice Service Administrator:

20 days holiday increasing to 25 days, plus bank holidays, Day off for your birthday, Up to 12 paid hours a year 'My Time', Enhanced Maternity pay (based on length of service)
Vodafone Employee Advantage discount, Subsidised Fitbit, Cycle to work scheme, Eye-care vouchers, Discount on Samsung products (up to 60%), Discounted gym membership, Trade price stock for staff members for all the latest gadgets
Quarterly employee reward programme, Length of service awards, Employee of the year and Employee's employee of the year, Personal and professional development of staff members
Pension scheme
Free fruit in the office
Annual events including the Christmas Party

Successful applicants should note that their employment will be subject to a basic disclosure check and satisfactory references.

Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of applying, please assume you have been unsuccessful on this occasion.

If you feel you meet the above criteria of this Apprentice Service Administrator role then please apply now

Similar jobs

Similar jobs