Customer Service Apprenticeship

Key Training
Leeds, West Yorkshire
£150 per week
25 Oct 2018
25 Nov 2018
Human Resources
Start Date
12-18 months

Apprenticeship summary Working week

  • Monday - Friday, 08:00 - 17:00. Total hours per week: 37.50

Weekly wage

  • £150.00

Expected apprenticeship duration

  • 13 months


Possible start date

  • 10 Nov 2018

Vacancy description

This is a great opportunity for someone wanting to work within the recruitment industry. You will have a variety of different responsibilities including: 

  • First point of contact for the business with prime responsibility for answering and managing all incoming calls, including the effective re-direction to relevant area of business or alternative source of support
  • Management of all face to face (candidate experience), telephone and electronic enquiries- including responding to all CVs sent through to generic email address and forwarding when necessary to the relevant consultants
  • Effective initial discovery session with all candidate walk-ins, including the re-direction to relevant business areas or alternative source of support
  • Creation of candidate registration packs to support booked registrations to include the creation of relevant TSA and Contract of Employment (SED) for booked candidates
  • Initial briefing with all candidates attending registration in relation to completion of paperwork to include obtaining relevant documentation such as Proof of Right to Work

Office support:

  • To manage the signing-in of all visitors to include a Health and Safety briefing for all internal guests
  • Ensure that all public areas and meeting rooms are kept clean and tidy
  • Management of diary system for meeting rooms, including the initial set up for all registrations and internal meetings. This may include organising refreshments / catering if required

Desired skills

  • Excellent communication skills 
  • Knowledge of IT 
  • Attention to detal 
  • Organised 

Personal qualities

  • Friendly 
  • Mature
  • Hardworking 

Desired qualifications

  • GCSEs at grades A-C/9-4 in maths and English are essential 

Future prospects

  • Progression within the company